Front Desk Agent
$21 per hourPart-time
Residence Inn by Marriott Milpitas
```html Join the team at Residence Inn by Marriott Milpitas Silicon Valley as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. In this role, you will ensure a seamless and positive check-in and check-out experience, provide exceptional customer service, and assist with guest inquiries to enhance their stay. Responsibilities
- Greet and welcome guests upon arrival with a professional and friendly demeanor.
- Manage the check-in and check-out process efficiently and accurately.
- Respond promptly to guest inquiries and resolve issues or escalate when necessary.
- Maintain accurate records of room availability and guest information.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Process payments and manage billing transactions responsibly.
- Provide information about the hotel, amenities, and local attractions.
- Support other front desk duties as assigned to contribute to smooth hotel operations.
- High school diploma or equivalent.
- Previous experience in a customer service or front desk role preferred.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks efficiently and remain calm under pressure.
- Basic computer skills and familiarity with hotel management software are a plus.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Competitive pay of $21.00 per hour, paid bi-weekly.
- Opportunities for career advancement within Marriott International.
- A supportive and engaging work environment.
- Employee discounts on hotel stays and Marriott rewards.
- Comprehensive training and development programs.
Vacancy posted 24 days ago
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