Front Desk Administrator

This position will serve several roles and functions within the organization. This position will perform receptionist, administrative, and clerical type of work. While maintaining an open communication with management, consistently maintaining a professional, courteous attitude when interacting with residents, co-workers and the general public. The primary duties of the Front Desk Administrator will include answering incoming phone calls and assisting tenants and the general public with various questions and concerns which may include minor problems and complaints. In addition, the Front Desk Administrator will receive monthly rent, create work orders, bill work order charges to tenants if needed, close work orders, receive and disperse mail in a confidential manner. This position will also assist customers with filling out applications and will put together and break down tenant files when requested. The position will provide a support role to the Property and Assistant Property Managers as needed. The Front Desk Administrator will be responsible for the organization of applications and other necessary customer documents and forms found in the administrative area. This position will handle all waiting list intake responsibilities, will serve as backup to input all applications into the software system, will assist with filing and may assist with scheduling and tracking inspections. The Front Desk Administrator will be responsible for the care of copier, fax machine, and other office equipment as required including cleaning these items of excess documents, placing faxed documents in the mailboxes of the designated employee and calling the appropriate contractor when this equipment needs service. This position must be able to communicate well and be able to follow verbal and written instructions. EXAMPLES OF WORK Answer incoming calls Provide resource assistance to clients and potential clients Receive rent and other payments Track repayment agreements Work Order intake and completion Handle customer/tenant complaints Maintain waiting list for Section 8 & Public Housing Receive, sort mail and always disperse in a confidential matter Set up and track inspections Operate and maintain office equipment Support Property Managers as assigned Utilize software system for waiting list, work order and rent collection systems Utilize software for appointment tracking and information dissemination Enter applications into software, complete application process and EOP’s (End of participation) Unpack and put supply orders away Publish all Board Meeting notices Responsible for pick up, set up and clean up of Hall County Board meeting lunches Organize file room and file documents as needed Maintain and update front bulletin board as needed Other responsibilities as assigned DESIRABLE KNOWLEDGE, SKILLS AND ABILITIES Multi-Lingual (particularly Spanish, Nuer, Arabic, Somalian) is a PLUS Some accounting Knowledge of office products and equipment Ability to use a computer including database, spreadsheet and word processing Ability to establish and maintain an effective working relationship with employees and the public Ability to maintain written records and filing systems Ability to utilize and maintain work order system MINIMUM QUALIFICATIONS Graduation or equivalent from high school with some knowledge and experience in using a computer Ability to maintain confidentiality Ability to count and receive money Ability to make change Ability to utilize phone system and software system Ability to work well with others including residents, staff and the general public Ability to comprehend communication both oral and written Ability to interact tactfully and courteously with the public Ability to be bonded Belief in the HCHA Mission of providing affordable housing to those in need #J-18808-Ljbffr