Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits: License reimbursement, health insurance, opportunity for advancement, paid time off, training & development, bonus based on performance, competitive salary, flexible schedule

About Our Agency: I opened my first agency in 2010, expanded to a second location in 2016, and today lead a team of 12. State Farm has always been close to home for me, as both my sister and brother-in-law are agents. I also have a competitive background, having played field hockey and softball in college before attending graduate school at Mississippi State University. Our agencies enjoy staying connected to the communities we serve through local sponsorships, events, and other opportunities to give back. We offer health benefits, paid time off, paid holidays, licensing reimbursement, performance incentives, and a strong commitment to work-life balance. We believe in rewarding hard work while creating an environment where people can enjoy what they do. Our culture is positive, collaborative, and fun—our team genuinely gets along and enjoys working together. I'm looking for someone who is coachable, outgoing, team-oriented, and brings a positive attitude to the office. If you enjoy working hard, having fun, and growing alongside a supportive team, we'd love to meet you.

Role Description

As a Customer Service Representative with Shannon Reed - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $45,000.00 per year

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Shannon Reed - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• I have been a State Farm agent since 2010.
• I am a proud graduate of Davis & Elkins College and Mississippi State University.
• We currently have 5 team members at our agency.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Senior Vice President's Club

We Look Forward to Speaking With You!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.