Senior Customer Engagement Integration Engineer

Benefits:

Signode offers a comprehensive benefits package to full-time employees which includes health dental vision 401k paid time off life insurance wellness perks and more. Benefits begin the month following the hire date.

Salary:

The annual salary for this position ranges from $130000 - $155000 and varies based on specific responsibilities and geographic location. Starting annual salary within this range will be determined based on the candidates experience qualifications and/or skillset. 

Summary

The Senior Customer Engagement Integration Engineer is responsible for designing developing governing and supporting Signodes enterprise integration and Business Document Exchange Hub capabilities. The role enables reliable business-to-business and internal business document exchange across customer supplier logistics banking ERP customer engagement manufacturing e-commerce data and Connected Services platforms.

This position provides technical leadership for EDI APIs managed file transfer application integration event-driven integration document transformation and orchestration. The engineer will connect current and future ERP environments including Microsoft Dynamics AX 2012 and Dynamics 365 Finance & Operations with Dynamics 365 Customer Engagement Signode Connected Services digital commerce solutions regional business systems external trading partners and enterprise data platforms.

The successful candidate combines deep integration engineering expertise with a strong understanding of customer-facing and supply-chain business processes. The role establishes reusable patterns operational controls and integration standards that improve partner onboarding transaction reliability visibility security and scalability across the enterprise.

Essential Functions

Customer Engagement & Business Document Exchange Hub Architecture

• Design implement and continuously improve Signodes enterprise Business Document Exchange Hub and customer engagement integration architecture.
• Define reusable integration patterns for B2B application-to-application API-led file-based event-driven and document-oriented exchange.
• Develop integration roadmaps supporting current and future ERP platforms Dynamics 365 Customer Engagement Connected Services e-commerce manufacturing logistics and enterprise data platforms.
• Establish standards for interface design naming versioning mapping transformation exception handling monitoring documentation and support ownership.
• Drive simplification and rationalization of integration technologies interfaces and EDI service providers where appropriate.

B2B Business Network & Trading Partner Integration

• Design implement test and support customer supplier distributor logistics banking warehouse and third-party EDI integrations.
• Support common ANSI X12 and EDIFACT business documents including purchase orders order acknowledgments advance ship notices invoices remittance advice inventory advice warehouse transactions and functional acknowledgments.
• Manage secure connectivity using AS2 SFTP APIs value-added networks managed file transfer and cloud integration services.
• Lead technical onboarding of trading partners including requirements analysis mapping specifications connectivity certification testing cutover and production stabilization.
• Coordinate with existing EDI providers and implementation partners to maintain service quality resolve issues and support future platform consolidation.

Procurement Network & Business Portal Integration

• Design implement and support integrations with procurement and supplier collaboration platforms including SAP Ariba Coupa and other customer or supplier business networks.
• Enable the exchange of purchase orders confirmations invoices catalogs pricing shipment notifications inventory information and supplier master data through portal API EDI and hybrid integration models.
• Design scalable approaches for supporting portal-based transactions alongside traditional EDI and API-based integrations.
• Establish reusable onboarding certification monitoring and support processes for procurement network participants.
• Collaborate with Procurement Supply Chain Finance Customer Service and external partners to optimize end-to-end procure-to-pay and supplier collaboration processes.
• Evaluate new business network technologies and recommend integration patterns that align with Signodes Business Document Hub and Connected Services strategies.

ERP Customer Engagement & Enterprise Application Integration

• Design and support integrations across Microsoft Dynamics AX 2012 Dynamics 365 Finance & Operations Dynamics 365 Customer Engagement regional ERP solutions and future ERP platforms.
• Integrate manufacturing quality warehouse transportation logistics e-commerce customer portal service finance and reporting solutions.
• Enable consistent customer vendor item order shipment invoice inventory service and reference-data exchange across the application landscape.
• Support ERP implementations migrations acquisitions divestitures and business transformations while protecting business-process continuity.
• Partner with application data security infrastructure business process and regional IT teams to deliver end-to-end solutions.

API & Integration Platform Engineering

• Design and develop REST SOAP message-based file-based and event-driven integrations.
• Build solutions using Azure Integration Services including Logic Apps Service Bus Functions Event Grid and API Management as applicable to the approved enterprise architecture.
• Develop reusable APIs services connectors mappings transformations workflows and orchestration components.
• Implement source control automated testing CI/CD release management environment promotion and Infrastructure-as-Code practices using GitHub Azure DevOps or approved enterprise tools.
• Apply secure-by-design and supportable engineering practices across the integration lifecycle.

Operations Monitoring Security & Governance

• Implement end-to-end monitoring alerting reconciliation replay and observability for business-critical document flows.
• Provide Tier 2/3 production support root-cause analysis problem management and permanent corrective actions for integration failures.
• Define service-level measures and operational dashboards for transaction success latency exceptions backlog partner onboarding and recovery.
• Ensure integration solutions comply with Signode architecture cybersecurity privacy data governance SOX audit retention and regulatory requirements.
• Maintain current interface inventories data-flow diagrams mappings runbooks support procedures architecture decisions and knowledge articles.
• Manage and maximize EDI scorecards received from Customers.

Business Partnership & Technical Leadership

• Translate business requirements into scalable technical designs and clear interface specifications.
• Facilitate design reviews with business stakeholders customers suppliers service providers and technical teams.
• Mentor engineers and service partners on integration standards troubleshooting design quality and operational excellence.
• Evaluate emerging integration API automation and intelligent document-processing capabilities and recommend adoption when they create measurable business value.
• Communicate risks dependencies decisions and service performance clearly to technical and business leadership.

Qualifications :

Education

• Bachelors degree in Computer Science Information Systems Engineering Business Technology or a related field or equivalent experience.
• Advanced degree in Information Systems Engineering or Business Administration is preferred.
• Relevant certifications in Azure integration API management cloud architecture EDI security or DevOps are a plus.

Experience

• 8 years of experience in enterprise application integration EDI middleware API engineering or ERP integration roles.
• 5 years of hands-on experience designing and supporting enterprise EDI and B2B integration solutions.
• Experience integrating Microsoft Dynamics AX 2012 and/or Dynamics 365 Finance & Operations with internal and external systems.
• Experience implementing cloud integration platforms API management managed file transfer and enterprise monitoring capabilities.
• Experience supporting manufacturing distribution supply-chain customer service or other transaction-intensive global operations is strongly preferred.
• Experience working directly with customers suppliers distributors logistics providers banks EDI providers and systems-integration partners.
• Experience supporting ERP implementations migrations acquisitions divestitures or large-scale business transformation programs is preferred.
• Experience integrating procurement networks supplier portals and B2B business networks such as SAP Ariba Coupa GHX Jaggaer or similar platforms is highly desirable.

Skills

• AI : Copilot GitHub Copilot Azure AI etc.
• Integration Architecture : Enterprise integration patterns API-led connectivity event-driven architecture orchestration messaging managed file transfer monitoring and error handling
• EDI & Business Documents : ANSI X12 EDIFACT XML JSON CSV flat-file formats mapping transformation acknowledgments partner onboarding AS2 SFTP and VAN services
• Procurement & Business Network Technologies : SAP Ariba Coupa Supplier portals Procurement networks Catalog management Procure-to-Pay (P2P) Supplier collaboration PunchOut integrations cXML OpenPeppol (preferred) Supplier onboarding and certification
• Microsoft & Cloud Technologies : Azure Logic Apps Service Bus Functions Event Grid API Management Azure DevOps GitHub and related integration services
• Development : C#/.NET REST APIs SOAP services SQL XML/XSLT JSON scripting source control automated testing and CI/CD
• Enterprise Applications : Microsoft Dynamics AX 2012 Dynamics 365 Finance & Operations Dynamics 365 Customer Engagement e-commerce manufacturing warehouse transportation and enterprise data platforms
• Business Processes : Order-to-Cash Procure-to-Pay Plan-to-Produce Warehouse and Logistics Customer Service Finance and master/reference data

Personal

• Customer-focused and motivated to improve the reliability and simplicity of business interactions.
• High level of personal integrity and disciplined ownership of business-critical services.
• Able to explain complex integration concepts to both technical and non-technical audiences.
• Highly organized detail-oriented and effective across multiple priorities and global stakeholders.
• Comfortable working across project delivery and production operations.
• Able to travel globally as required.

Functional Success Drivers:

1. Customer Focus (Interpersonal)
2. Process Management (Intellectual)
3. Analysis Skills (Intellectual)
4. Problem-Solving (Intellectual)
5. Communication (Interpersonal)
6. Results-Oriented (Personal)

Additional Information :

All your information will be kept confidential according to EEO guidelines.

The Company does not sponsor for employment-based visas for this position now or in the future.

Reasonable Accommodation Statement

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position please contact us at

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.

Remote Work :

No

Employment Type :

Full-time