Senior Customer Support Representative

Responsibilities Manage all aspects of creating an excellent customer service experience for current and prospective customers Handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media Handles situations that may require alteration of responses or extensive research Resolves problems escalated through lower staff levels Coordinates with a wide variety of functions within the company and provides liaison with customers during post delivery times Resolves problems and discrepancies regarding shortages, over shipments, defective products, repairs and the like Requirements 2+ years of experience in Customer Service and Support High School diploma or GED Proficient with MS Word, Excel, and PowerPoint Strong written and verbal communication skills Working knowledge of basic accounting practices Ability to work extended hours to meet business demands Ability to read, write and communicate in Spanish, preferred #J-18808-Ljbffr