Clinic Navigator

Job Description

Job Description

At Diversity Health, we are passionate about changing the face of healthcare in Middle Tennessee and Kentucky by providing access to biomedical interventions and services for sexual health and wellness. We serve our patients with a highly skilled, competent team of clinicians, staff and volunteers who dedicate their time and expertise to see patients during convenient weekday and weekend hours. We accept insured and uninsured patients with affordable, low-cost or no cost services.

Clinic Navigator

Job Summary

• Meets with patients, in person, when they arrive for their appointments and conducts patient interviews to record information necessary for their visit and/or treatment. The Navigator also assists with guidance of the patient’s routine for his or her visit and answers questions that do not require the expertise of a licensed professional.

General Responsibilities

• Communicate with patients clearly, effectively with empathy, integrity, and accuracy

• Assist clients with finding an available appointment

• Assist clients with finding a PCP or supporting services if requested

• Use systems and tools to access data to effectively manage clinic operations

• Follow goals, objectives, policies, protocols, procedures, and systems established for the clinic

• Demonstrate working knowledge of all major clinic sections: communication, exam, lab, navigation, and outreach

• Review forms and update patient information used within the practice

• Maintain a high level of confidentiality and privacy according to the clinic’s policies and procedures and HIPAA compliance

• Foster teamwork within the clinic

• Contribute to great experiences for patience through showcraft by keeping areas generally tidy and alerting the appropriate staff when hazards appear.

• Orient patients to clinic facilities and expected patient experience

• Perform other duties as assigned

Job Qualifications

• Must work effectively with medical providers, staff, volunteers, patients, public and external agencies

• Skills in gathering and interpreting data in a physician office setting

• Must have the ability to take initiative and to exercise independent judgment according to organization standards

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.