IT Change Manager
InstantServe LLC
IT Change Manager
The IT Change Manager will serve as a trusted advisor and strategic partner, responsible for building readiness, driving adoption, and ensuring the successful implementation of new technology systems and processes. Duties include, but are not limited to:
- Lead Change Management Strategy
- Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.
- Develop and apply stakeholder assessments and surveys to track adoption progress, measure effectiveness of change activities, and adjust plans as needed.
- Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.
- Drive Communication and Engagement
- Conduct analysis to understand stakeholder needs and readiness for change.
- Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.
- Serve as the primary point of contact for change-related communications across agencies.
- Develop and Deliver Training
- Design and implement training strategies and learning plans to build end-user confidence and skills.
- Create training resources, job aids, and guidance tailored to diverse audiences across City government.
- Foster Collaboration and Relationships
- Build strong, credible relationships with agency partners, project teams, and leadership.
- Serve as a trusted advisor to leaders navigating organizational change.
- Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.
- Champion Best Practices
- Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.
- Identify and recommend improvements to change management processes and practices.
Vacancy posted 2 days ago
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