Director of Operations

Lead strong teams, strengthen processes, and shape the operational foundation that will carry NewLight Health through its next stage of growth. Why You'll Love Working with Us Shape Our Growth: Play a foundational leadership role in building the teams and operational systems that will support our continued growth. Lead with Purpose: Develop people and strengthen performance in a faith-based environment centered on compassion, humility, and excellence. Make a Real Impact: Have a voice in our leadership team as you improve processes, create accountability, and help turn company goals into measurable results. Invest in People: Build relationships, coach leaders, and help our team members gain the clarity, training, and support they need to grow. Join a Thriving Company: Bring your leadership to a debt-free, year-round business that has experienced 10-15% annual growth and intentionally invests in its team. About Us NewLight Health provides vitamins, supplements, education, and holistic health coaching designed to improve the quality of life for the people we serve. We've built an intentional, faith-based culture where learning, humility, compassion, professionalism, and servant leadership guide how we work together. We believe doing our best means keeping our commitments, serving others graciously, and growing a team that leads with both excellence and care. What You'll Do as a Director of Operations Lead our day-to-day operations, developing people and aligning teams around clear expectations, company goals, and measurable results. Manage and hold direct reports accountable while fostering a culture of kindness, compassion, and excellence. Own the design, implementation, and continuous improvement of our core operational processes, ensuring documentation using Scorecard Measurables. Ensure our staffing, hiring, onboarding, and HR coordination keep pace with company growth and workforce needs. Develop our team by making sure employees have the training, skills, and support they need to perform confidently and grow in their roles. Conduct quarterly one-on-one conversations with direct reports to create clarity, encourage growth, and maintain accountability to individual and team Rocks and Measurables. Measure operational effectiveness using Scorecard Measurables and strengthen systems and workflows based on results. Build strong relationships across departments, bringing energy and alignment to our leadership team as we scale NewLight Health. Our Ideal Director of Operations People-First Leader: You invest in developing others through coaching, accountability, and regular feedback while building a culture of trust, compassion, and excellence. Experienced Operations Leader: 5+ years of progressive operations leadership experience, ideally in retail, e-commerce, CPG, supplements, or health and wellness. Proven Team Builder: Experience leading multiple direct reports across cross-functional teams and managing staffing, hiring, onboarding, and employee development. Strategic Process Builder: You're comfortable documenting workflows, establishing KPIs and measurables, improving processes, and holding teams accountable to results; familiarity with EOS, Scorecards, and Rocks is a plus. Collaborative Communicator: Lead with clarity, professionalism, empathy, and positive energy, building relationships and motivating people while adapting your leadership approach to your team. Values-Driven Leader: You embrace our faith-based culture and lead with humility, compassion, accountability, and a commitment to doing your best. What We Offer Our Director of Operations Compensation: $110,000-$115,000 per/year Paid Time Off Paid Holidays Monthly Bonus Quarterly team trainings Summer Picnic & Christmas Party Director of Operations, Operations Director, People Operations, and HR leadership professionals seeking a people-focused leadership opportunity in the health and wellness industry are encouraged to explore this faith-based, growth-focused opportunity with NewLight Health in Newport, PA. #J-18808-Ljbffr