Commercial Lines Account Manager

Job Description

Job Description

Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.

At the core of Superior's approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency's unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.

Superior Insurance Partners is backed by Tyree & D'Angelo Partners ("TDP"), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management. 

We are seeking an Entry Level Client Service Representative (CSR) to join our growing team. We are happy to train and license. Can you deliver exceptional customer service? Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? Come join our friendly, fast paced work environment today!

Position is hybrid with two days in the office and three work from home days.

We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide.

  Responsibilities:

• Effectively manage high volume of incoming calls.
• Quoting, endorsements, certificates and contribute to the renewal process.
• Develop and maintain strong relationships with clients through regular communication and follow-ups.
• Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution.
• Keep records of customer interactions, process customer accounts and file documents.

Skills:

• 1-2 years of client service experience
• Property and Casualty Insurance License
• Experience with Applied EPIC or AMS360 a plus
• Proficiency in Microsoft Office