Bilingual (French/English) Part Time Flex Mental Health Coach

About the Bilingual Mental Health Coach - French/English (Part-Time W2) at Headspace As a Bilingual Mental Health Coach with Headspace, you play an instrumental role in making our mission a reality! You will help people adapt to living healthier lives by discovering personal strengths, motivations, and skills that enable lasting changes in mindsets and behaviors. Coaches have regular touchpoints with members to assist them in constructing attainable goals, offering support and encouragement, tracking successes and setbacks, and providing resources, tips, and strategies to facilitate ongoing progress in both French and English. Coaches are an integral part of each member’s multidisciplinary care team. They use previous clinical and/or coaching experience, good judgment, and our guidelines to discern when to refer members to a higher level of care, such as Therapy and/or Psychiatry, or other internal or external resources. You will collaborate with psychiatrists and therapists to help develop and reinforce progress, as appropriate. Headspace coaching is delivered through text-based chat and video within the Headspace app. This means you’ll be providing services through a computer and must translate your skillset both into writing and verbally. You’ll also benefit from team meetings, supervision, and training. We support French‑speaking members and hire bilingual French and English speaking coaches. This is a part‑time, W2 role that requires text‑based coaching to members in both French and English, depending on demand and scheduling. Due to high demand, coaches will also provide regular coaching to the English‑speaking general audience. We provide 24/7 support to our members, so coaches are assigned to work up to 5 holidays per year. Licensed clinicians, 12‑month licensure, and clinical supervision towards licensure are not accepted for this role. Due to the nature of healthcare services, all work must be provided in the U.S. Data, specifically personal health information, may not be accessed, disclosed, or used outside of the U.S. This excludes U.S. territories such as Puerto Rico. Shift Structure & Hours Hiring for the following shifts: 7am‑12pm PST – Friday, Saturday, Sunday, Monday 7am‑12pm PST – Thursday, Friday, Saturday, Sunday 10am‑3pm PST – Friday, Saturday, Sunday, Monday 10am‑3pm PST – Thursday, Friday, Saturday, Sunday 4 consecutive days per week with the same shift time each day 20‑29 total hours per week; shifts typically 4‑5 hours each Scheduling may flex based on business needs, with notice provided Compensation $30‑$38 per hour (Part‑Time W2) Exact rate determined during the interview process based on credentials, experience, specialties, languages spoken, and populations served Responsibilities Carry a flexible caseload of members (up to 29 hrs/week) and complete intakes of new members Attend and respond to multiple tasks, situations, and responsibilities simultaneously throughout your shift Maintain accurate and timely documentation and paperwork (e.g., discovery sessions, care plans, daily notes and other required paperwork) Exhibit excellent communication, writing, and typing skills (spelling, grammar, syntax) Collaborate through notes with a member’s clinical team to refine their care plan Provide coaching support around topics such as depression, anxiety, stress management, relationships, communication, and career Collect risk information using the Columbia‑Suicide Severity Rating Scale (C‑SSRS), take appropriate next steps, and elevate care as needed What You’ve Accomplished Excel at empathetic listening and building strong rapport through video and text‑based chat Create a sense of warmth, openness, and calmness in chat Relate to others quickly and authentically Work well within a team and demonstrate exceptional interpersonal skills with colleagues Be open to receiving and providing constructive feedback Adapt comfortably to ambiguity, novel situations, and change Think critically and creatively Use multiple technological tools efficiently and adapt quickly to new developments Practice culturally responsive provision for diverse populations Remain resilient under pressure, multitasking when necessary Required Education and Experience Minimum two years of coaching experience, 6 months under direct supervision from a qualified, credentialed, or licensed supervisor Board certified as ICF‑ACC, ICF‑PCC, ICF‑MCC, and/or NBC‑HWC coach Minimum two years of relevant experience in the mental‑health industry Knowledge of coaching techniques such as Motivational Interviewing, SMART goal setting, stages of change/readiness assessment, etc. Ability to deliver text‑based care, handling multiple simultaneous chats Fluency in Google Suite and Zoom Private business environment to conduct text coaching sessions Required Bilingual Proficiency (French and English) Understand a wide range of longer and demanding texts and speak proficiently in text‑based sessions Recognize and respond to implicit meaning in text/chat form Express ideas smoothly without excessive searching for vocabulary or expressions Use language effectively in social, coaching, and professional situations Create well‑structured and detailed responses on complex topics Preferred but Not Required MA degree in a psychology‑related field Experience with triage and working within a team‑based care model Experience providing care on a video and text‑based platform About the Company Headspace is the world’s most accessible and comprehensive digital mental health and wellbeing platform. We democratize mental health by providing affordable care, including emotional support, guidance, therapy, and medication from professional coaches, licensed therapists, and psychiatrists. Our mission is to create a world where mental health is never an obstacle, using the convenience of a smartphone to deliver high‑quality care to anyone, anywhere. EEO Statement Headspace is an equal‑opportunity employer. We prohibit discrimination based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws. We are committed to fostering a diverse and inclusive environment where everyone can thrive. Privacy Statement All member records are protected according to our Privacy Policy. Headspace employees and contractors cannot access Headspace products/services; they may receive benefits under the company’s benefit plan. We avoid dual relationships and require that individuals who have received coaching or clinical services at Headspace finish their care before applying. If a Headspace account holder is hired, the account will be deactivated for the duration of employment. For more information on how we use the personal information you provide, see #J-18808-Ljbffr Headspace