Customer Service Representative II

Atlanta Department of Labor and Employment Services (ADOLES) The customer service representative will be the first point of contact for the Atlanta Department of Labor and Employment Services (ADOLES). The representative will greet participants and guests and direct them to services and staff as appropriate. The individual will also coordinate front‑desk activities, including distributing correspondence, directing phone calls, and providing administrative support for the department as it engages with visitors. The customer service representative must maintain a cordial, welcoming setting and must be able to assist guests in a timely and efficient manner. An ideal candidate for this position will have an ability to multitask and be able to deal effectively with unexpected tasks or occurrences. Ultimately, the individual’s duties and responsibilities are to ensure that the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards. Major Duties and Responsibilities Greet and welcome guests upon arrival Direct visitors to the appropriate person and office Answer, screen, and forward incoming calls Assist with staff appointments, as needed Maintain a department calendar and assist with facility/program-related schedules Ensure reception area is tidy and presentable, with materials ready to assist guests Provide basic and accurate information regarding the department’s services (via telephone, email, or in-person) Receive, sort, and distribute daily mail and deliveries Assist with office supply orders, as required Perform clerical tasks to support the general operations of the department. May include photocopying, record retention, scheduling, and other duties as assigned Knowledge, Skills, and Abilities Proficiency with Microsoft Office Suite Hands‑on experience with office equipment Professional demeanor and comportment Customer‑focused approach to tasks Solid written and verbal communication skills Ability to be proactive and resourceful when issues arise Keen organizational skills Multi‑tasking and strong time management skills Qualifications and Education Requirements A high school diploma or general education degree (GED) and a minimum of two (2) years of related experience; or five (5) years equivalent combination of education and experience. Job Information Job Identification: 33931 Job Category: General Administrative Job Schedule: Full time Pay Grade: G.12 FLSA Status: Exempt #J-18808-Ljbffr Atlanta International