Sales Order Specialist

Job Description

Job Description

Description

As a Sales Orders Specialist, you will play a vital role in ensuring a seamless experience for Brivo’s customers and partners. You’ll be responsible for accurately managing and processing customer orders while collaborating across teams to resolve issues and continuously improve the customer journey. This is an on-site position at our Austin Headquarters. 

Key Responsibilities

• Accurately manage incoming sales orders, ensuring compliance with internal policies and standards.
• Collaborate with internal teams, including Sales, Finance, and Operations, to resolve order-related issues and improve workflows.
• Respond promptly and professionally to inquiries from resellers, prospects, and internal stakeholders via email, Slack, and phone.
• Conduct thorough reviews of sales orders to ensure all required documentation and information are complete before processing.
• Stay current on Brivo’s offerings and industry trends to effectively represent the brand in external communications.

Skills, Knowledge and Expertise

• Experience in sales order processing, sales operations, or a related administrative role, preferably in a B2B or SaaS work environment.
• Strong written and verbal communication skills with the ability to clearly and professionally engage with internal and external stakeholders.
• Comfortable working with technology and cloud-based tools; experience with Google Workspace, Salesforce, Microsoft Office, and NetSuite preferred.
• Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment.
• Confident in explaining technical concepts and troubleshooting order-related issues.
• A team player who takes initiative and enjoys working in a collaborative, supportive environment.

Benefits

Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security. 
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.