Support Services/Front Desk Specialist - Brain Injury Services

Administrative Support Role at Hilltop Community Resources

Hilltop's mission is to create connection to build a community where everyone belongs. We value relationship, integrity, courage, inclusivity, growth, and fun.

At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We're a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture.

The part you'll play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entailsThis position is responsible for providing administrative support and assistance to the residents, staff, and visitors of the Bacon Campus/Life Adjustment Program. Responsible for coordination of resources (transportation, office supplies, program supplies, resident supplies) with accuracy and efficiency.

Essential duties and responsibilities:

1. Build the LAP transportation schedule in accordance with the transportation policy and process.
2. Greet & direct phone/walk in traffic at the front desk for the Bacon Campus including visitors to LAP, vendors, meeting attendees, clients and others in a professional, helpful and courteous manner.
3. Provide concierge services (client cigarettes, ride requests, money requests, etc.) to residents.
4. Maintain resident documentation on-site and electronically in the electronic medical records system (EMR).
5. Generate purchasing documents for program purchasing weekly and as needed.
6. Order office and program supplies in-store or online to maintain adequate inventory.
7. Responsible for daily entry of work orders into maintenance system and clarify requests as needed.
8. Provide administrative support to Bacon Campus for copy projects, maintenance work orders, mail, paychecks, etc.
9. Maintain program information sources.

More specifically, in this role we request: This position requires some specific skills that we hope you can bring.

Education & experience:

High school or equivalent preferred, plus one year of related experience, or two years of work experience. Must be at least 21 years of age.

Certificates, licenses & registrations:

• Valid Colorado Driver's License (required)
• CPR Certificate/First Aid Certificate (preferred)
• De-escalation Training (preferred)
• Hilltop Driver Training (preferred)

Now tell us about you: Here's your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 08/26/2026.

Before you join the Hilltopper community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community.

Clearances & health requirements:

• Background checks will be reran every 5 years:
• Hilltop Criminal Background Check
• CBI Records Check
• DORA Check
• Sex Offender Registry
• Driving Record
• Colorado Adult Protective Services Background Check (CAPS)
• Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
• Tuberculosis (Tb) Skin Test
• Influenza Vaccination
• Any other required vaccination

Perks and benefits to sweeten the pot:

• Competitive pay and benefits
• The starting wage range for this role is $18.35 to $19.27 per hour.
• Check out our full benefits package here: Hilltop Community Resources Benefits Guide
• Part-time and full-time schedules that can fit your needs.
• The schedule for this specific position is full-time, Sunday 8am-4:30pm, Mon - Thurs 8:30am-5pm
• Professional and personal development opportunities for all employees
• A supportive and inclusive work environment
• Meaningful work that makes a positive impact in the community and lives of others