Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my State Farm agency in 2001 and currently lead a dedicated team of seven professionals who take pride in helping our community protect what matters most. Over the years, we’ve built a strong reputation for providing exceptional service and maintaining a positive, growth-oriented work environment.

I believe in creating balance — working hard to achieve our goals while also having fun along the way. My team enjoys celebrating wins, supporting each other, and maintaining a relaxed yet productive atmosphere. I offer paid health benefits, vacation time, a Simple IRA, and reimbursement for licensing costs. Work-life balance is a top priority in my office, and I make sure my team feels supported both professionally and personally.

I’m looking for team members who are coachable, motivated, and competitive — people who are ready to learn, contribute, and grow within a successful, well-established agency.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Darin Tsukashima - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.