Commercial Card Relationship Manager - Payments - Vice President

Job Description

Build and deepen relationships with some of the largest, fastest-growing online travel companies. In this role, you will shape payment strategies that help clients scale, improve controls, and simplify reconciliation. You will partner across teams to deliver solutions that make a measurable impact on client outcomes and revenue growth. If you thrive in complex environments and enjoy turning payment flows into opportunities, you will find strong momentum here.

As a Relationship Manager in the Commercial Card team, you will own a portfolio of large, complex Online Travel Agency (OTA) clients with significant annual payment spend. You will drive growth, expand share of wallet, and protect revenue through proactive engagement and disciplined account planning. You will act as a trusted advisor, bringing forward ideas and solving issues quickly across end-to-end payment journeys. You will collaborate closely with internal partners to deliver scalable solutions across virtual card and broader payables strategies.

Job responsibilities

• Own and execute growth and retention strategies across a portfolio of large Online Travel Agency clients
• Identify and deliver revenue opportunities through virtual card expansion, optimization initiatives, and broader payables strategies
• Serve as the primary point of contact and trusted advisor to clients and internal partners
• Lead solution design and delivery by coordinating across product, sales, implementation, and service teams
• Maintain a deep understanding of online travel business models, payment flows, and market dynamics
• Drive a strong client experience through proactive engagement, structured account reviews, and issue resolution
• Partner with corporate coverage and treasury partners to align priorities and maximize client outcomes
• Track and deliver against portfolio revenue, growth, and client satisfaction goals

Required qualifications, capabilities, and skills

• Bachelor’s degree and/or 5+ years of experience in payments, treasury services, or commercial card
• Experience supporting Online Travel Agency clients or similarly complex, high-volume payment environments
• Knowledge of commercial card and virtual card solutions, including payables optimization at scale
• Demonstrated ability to manage complex client relationships and operate as a trusted advisor
• Proven track record of driving growth, retention, and client satisfaction with measurable results
• Ability to prioritize and execute across multiple client initiatives in a fast-moving portfolio
• Experience presenting to and influencing senior executive stakeholders
• Strong problem-solving skills with the ability to develop tailored, scalable solutions
• Proficiency with Microsoft Excel and PowerPoint and customer relationship management tools (for example, Salesforce)
• Strong communication skills with the ability to translate complex payment topics into clear client outcomes

Preferred qualifications, capabilities, and skills

• Knowledge of Online Travel Agency payment ecosystems, including supplier payments, intermediaries, and reconciliation challenges
• Experience with APIs, file-based integrations (sFTP), and client ERP/accounting systems
• Strong financial acumen and ability to translate payment strategies into revenue and profitability opportunities

FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.