HVAC Service Technician

HVAC Service TechnicianLas Vegas, Nevada, United StatesAt Sierra Air Conditioning & Plumbing, we've built a reputation for excellence in Las Vegas by delivering high-quality service and putting our customers first.We're looking for an HVAC Service Technician who takes pride in their work, communicates with confidence, and delivers a top-tier customer experience on every call.This role is more than just technical work—you are the face of the company in the home, responsible for identifying opportunities, educating customers, and representing our standard of excellence.If you are driven, detail-oriented, and customer-focused, this is your opportunity to join a high-performing team.What You'll GetCompensation & Benefits:Training Pay (4–6 weeks): $16 – $25 per hourAfter Training: Performance-based pay (commission structure)Annual Earning Potential: $55,000 – $150,000+Medical and dental insurance401(k) with company match1 week PTO & paid holidaysTools & Support:Company van, phone, and tabletServiceTitan softwareDedicated parts department and parts runnersTool assistance and equipment supportGrowth & Development:In-house training (classroom, hands-on lab, mock attic/roof scenarios)Ongoing technical and communication coachingLeadership developmentTeam & Culture:Strong team environment focused on performance and accountabilityYear-round work and career stabilityIncentives, spiffs, and bonus opportunitiesCompany events, meals, and team bondingIn-house gym and uniform laundry, First FridaysThe Role (What You'll Own)This is not a high-pressure sales role—this is about education, trust, and helping customers make informed decisions.You will:Diagnose system performance and identify opportunitiesEducate customers on solutions and improvementsGenerate opportunities (TGLs) for the sales teamDeliver a professional, high-quality service experienceKey ResponsibilitiesService & Technical Execution:Perform routine inspections, diagnostics, and light service workIdentify system inefficiencies and performance issuesMaintain high-quality workmanship and attention to detailCustomer Experience:Build rapport and trust with customers on every visitClearly explain findings and recommendationsDeliver a consistent 5-star service experiencePerformance & Accountability:Create TGLs (Tech-Generated Leads) for Comfort AdvisorsTake ownership of performance, productivity, and resultsContinuously improve through training and coachingCommunication & Teamwork:Communicate effectively with dispatch and internal teamsAccurately document job notes and service recommendationsRepresent company standards and professionalism at all timesStandards & Consistency:Follow all safety protocols and company processesMaintain clean, organized work environmentsParticipate in ongoing training and developmentWhat We're Looking For:21+ years old with a valid driver's license and insurable recordAbility to pass a background check and pre-employment drug screen (including marijuana)EPA Universal Certification: RequiredOSHA 10 Certification: ____________________HVAC or related technical experience: ____________________Strong customer communication and relationship-building skillsAbility to explain technical concepts in simple, clear languageDetail-oriented, observant, and solution-focusedPositive attitude and willingness to learnImportant:This is NOT a high-pressure sales roleYou are the eyes and ears in the field—identifying issues and opportunitiesSuccess in this role comes from trust, education, and consistencyYou help customers solve problems—not just fix equipmentReady to Grow With Us?Bring your curiosity, professionalism, and drive—we'll provide the training, tools, leadership, and opportunity to build a long-term career with strong earning potential.