Point of Sale (POS) & Business Systems Technician

PURPOSE The Point of Sale (POS) & Business Systems Technician is responsible for implementing, maintaining, troubleshooting, updating and enhancing all technology related to restaurant operations and corporate office management. PRINCIPLE ACCOUNTABILITIES Perform remote and onsite support for POS Database, including installing/removing, troubleshooting, maintaining, repairing and/or upgrading Digital Menu Boards, Inventory Codes, Pricing, Products, Ordering, Biometric Fingerprint Readers, Product Holding Units, Drive Thru Timers, Labor Tracking, Electronic Payment Systems, etc. Develop full understanding of the Company’s standard operating procedures to evaluate needs and create plans for aligning and improving systems Gather and complete all requests from end users, setting and effectively communicating realistic project goals, schedules, budgets and deadlines Perform QA testing to evaluate behavior of system changes Collaborate with vendor support teams to identify and resolve defects and/or configuration problems Maintain phone, wireless, email, internet and cable systems, including but not limited to diagnosing and resolving technical hardware and software issues involving internet connectivity, wiring, user accounts and firewalls Install, configure, repair, upgrade, and maintain desktop and portable computer hardware, software, licenses and peripheral equipment, including preventative maintenance procedures and practices Manage CCTV systems, and peripheral equipment, including troubleshooting, assembling, disassembling, repairing and monitoring hardware and electronic devices such as cables, connectors, video cameras, remote controls, surveillance equipment and television monitors Manage vendor relationships and service agreements, including but not limited to sourcing resources, negotiating rates and services and confirming accurate billings with accounting Breakdown and/or set up all restaurant technology for new store openings, remodels and closings Ensure all restaurants and offices remain PCI compliant Build, manipulate, run and automate Business Intelligence Reports to aid in monitoring, evaluating and comparing various Operational, Financial and Performance metrics Lead and/or assist in the planning, implementation and introduction of new projects as assigned Anticipate consequences of actions, potential problems, or opportunities for change, offering proactive and attainable solutions tailored for small business environments Attend all mandatory management meetings, webcasts and training classes Provide on call support after hours and weekends as required Perform other duties as requested KEY BEHAVIRES Judgment/Problem Solving - Committing an action after developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints, and organizational values. Individual Leadership/Influencing - Using appropriate interpersonal styles and methods to inspire and guide individuals (direct reports, peers, and superiors) toward goal achievement; modifying behavior to accommodate tasks, situations, and individuals involved. Team Work/Collaboration - Working effectively with team/work group or those outside formal lines of authority (e.g. peers, senior managers) to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives to the organization or team. Initiative - Making active attempts to influence events to achieve goals; self starting rather than accepting passively; acting to achieve goals beyond what is required. Analysis/Problem Assessment - Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause-effect relationships. Planning Organizing / Work Management – Establishing a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources. SUPERVISORY RESPONSIBILITY This position is responsible for managing vendor and labor resources assigned to the department project and is responsible for the performance management and evaluation of resources within that department. ESSENTIAL JOB FUNCTIONS This description of physical activities is intended to describe essential job functions. Its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant can determine whether he or she will be able to do this job either with or without accommodations. The vast majority of time is spent interacting with restaurant management and team members of the properties, usually while standing. These may be done on concrete floor with carpet or tile covering. The person in this position spends a significant amount of time utilizing problem solving, reasoning, and training abilities. Communications skills are utilized a significant amount of the time when interacting staff. Mathematical skills, including basic math, percentages, quantities and variances are used often. Good interaction and social skills are needed for such things as public activities and events. Being physically onsite for scheduled work is an essential function of the job. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time status position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require long hours and weekend work during peak seasons and / or depending on business needs. Times and shifts will be determined by the Company. TRAVEL Travel extends to the areas of stores locations, occurring primarily during the business day, although some weekend, out-of-area and overnight travel may be expected. REQUIRED EDUCATION AND EXPERIENCE Minimum of one to three years related Computer, Business Systems or Information Technology field experience. PREFERRED EDUCATION AND EXPERIENCE An Associate degree in Computer Science, Business Systems Management or Information Technology,and a minimum of 1 year total field experience. ADDITIONAL ELIGIBILITY QUALIFICATIONS Experience with POS Software Management; SICOM / SEMS4 a plus! Superior time management, inter-personal, conflict resolution and negotiating skills Ability to install, set up, maintain, test and troubleshoot POS, Desktop and Mobile Workstations and Software Working knowledge of Local Area Networking, VPN’s, Routers, Firewalls, CCTV and Modems Intermediate to Advanced Proficiency with Microsoft Word, Excel and Outlook Demonstrated experience with custom report building High aptitude for understanding and learning new software packages Enjoys solving problems or situations that are new or without clear precedent Basic knowledge of general financial and accounting principles Prior experience successfully managing two to three multi-phased projects while maintaining day-to-day requests Restaurant experience preferred but not required Reliable transportation and willingness to travel Valid driver’s license and acceptable motor vehicle record Ability to successfully pass a drug and background screening Demonstrated English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension Must be at least 18 years of age U.S. Work Authorization EEO STATEMENT Miller Management, LLC, committed to promoting and ensuring equal employment opportunity for all persons regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, marital or family status, and covered veteran status. Equal employment opportunity principles govern all aspects of Miller Management, LLC.’s personnel policies, practices and operations. All phases of employment, including, but not limited to, recruitment, hiring, evaluation, promotion, transfer, assignment, training, benefits and separation, are conducted in compliance with equal employment opportunity laws and regulations. Managers and supervisors, at all levels, share the responsibility to ensure equal employment opportunity. All employees play an important role in maintaining an environment of equal opportunity and must treat all fellow employees with respect and professionalism. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr