Band Instrument Repair Technician - Tier 3

Overview Band Instrument Repair Technician – Tier 3. Reports to: Band Shop Manager. Location: Various Locations. Status: Full-time, non-exempt. Base + Commission. Role Summary Schmitt Music is seeking to hire several new Band Repair Technicians at each of our company-owned shops (Bloomington, MN; Fargo, ND; Sioux Falls, SD; and Omaha, NE) as part of a major expansion of the instrument repair and restoration team. These positions play a key role in delivering a seamless service experience for customers and schools by combining technical expertise with strong collaboration and communication based on Schmitt Music’s core values: Serve Your Customer, Do What’s Right, and Continuous Improvement. Why Schmitt Music For more than 125 years, Schmitt Music has existed for one purpose: to enrich lives by helping people make music. As the Upper Midwest’s premier supplier and service center for school music and beginning band programs, we support thousands of students, educators, and schools each year. At the same time, Schmitt Music is also home to one of the region’s largest selections of intermediate and professional-level instruments. Our Bloomington showroom gives technicians rare, hands-on exposure to some of the finest instruments available, creating learning opportunities that simply don’t exist in most repair environments. Our repair teams are central to this mission. Every instrument that leaves a Schmitt Music bench supports a student’s first note, a program’s success, or a professional musician’s performance. We invest in technicians the same way we invest in music education: for the long term. Band Instrument Repair Technician – Tier 3 (Senior/Master Technician) Master Your Craft. Lead the Standard. Tier 3 technicians represent the highest level of craftsmanship at Schmitt Music. These experienced professionals are trusted to solve complex problems, perform advanced customer repairs, and help define quality standards across our organization and across the industry. As a Tier 3 technician, no two days are the same. Your time is spent diagnosing complex mechanical and playability issues, performing advanced repairs, and mentoring developing technicians. You may work on student instruments in the morning and professional-level instruments in the afternoon, gaining exposure to some of the finest instruments available in the region. Key Responsibilities Perform advanced customer-owned brass and woodwind repairs Diagnose complex mechanical, acoustical, and playability issues Set and uphold repair quality and turnaround standards Mentor Tier 1 and Tier 2 technicians Collaborate with service managers on workflow improvements Support students, educators, and professional musicians What We’re Looking For 4+ years of professional band instrument repair experience Advanced proficiency in brass and/or woodwind repair Strong repair judgment and prioritization skills Leadership mindset and commitment to excellence Why Join at This Level Competitive hourly base pay plus commission opportunities High trust, autonomy, and professional respect Long-term career stability in a value-driven company Note: This job description is not intended to cover every responsibility or task associated with the position and may evolve over time. Qualifications Minimum 4+ years of professional band instrument repair experience Advanced proficiency in brass and woodwind repair, including complex mechanical and playability issues Proven ability to work independently in a retail store–based repair environment Strong communication skills and comfort working directly with retail staff, road reps, and band directors Highly organized, detail-oriented, and able to manage workload during peak school seasons #J-18808-Ljbffr