Front Desk Assistant

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Front Desk Assistant Full Time PMG ORLANDO MEDICAL CENTER, Orlando, FL, US 2 days ago Requisition ID: 1051 Salary Range: $16.00 To $20.00 Hourly Front Desk Assistant Reports to: Center Administrator FLSA Status: Non-Exempt Position Summary The Front Desk Assistant serves as the first point of contact for patients and visitors at Nuvia Medical’s physician practices. This role is critical to ensuring a welcoming, efficient, and compliant front office operation. Responsibilities include greeting patients, managing appointments, verifying insurance (including Medicaid), and supporting accurate patient documentation. The Front Desk Assistant helps foster a positive patient experience while ensuring operational excellence and regulatory compliance. Greet and check in patients with professionalism and courtesy. Schedule appointments and manage clinic calendars to optimize provider time and patient flow. Answer phones, respond to patient inquiries, and route calls appropriately. Verify insurance eligibility, including Medicaid, and collect co-payments. Maintain accurate patient records and update demographic information in the EHR. Ensure compliance with HIPAA and payer documentation requirements. Support other administrative functions as needed, including correspondence, records requests, and reporting. Provide excellent service to patients and families, ensuring a welcoming and respectful environment. Collaborate with clinical and administrative staff to support efficient operations. Assist with coordination of referrals and patient follow-up appointments when needed. Qualifications High school diploma or equivalent required. 1+ years of experience in a healthcare front desk or customer service role strongly preferred. Knowledge of medical office procedures and insurance verification required. Experience working with Medicaid populations required. Bilingual English/Spanish strongly preferred. Excellent interpersonal, communication, and organizational skills. Compensation Minimum: $16/hour Midpoint: $18/hour Maximum: $20/hour Nuvia Medical Values & Behaviors Integrity – Demonstrates honesty in documentation, communication, and daily tasks. Compassion – Provides empathetic, patient-focused support and assistance. Accountability – Takes responsibility for duties, follows through on commitments, and ensures accuracy. Respect – Treats all patients, families, and colleagues with dignity; embraces diversity. Excellence – Strives for continuous improvement and high standards of performance in all responsibilities. #J-18808-Ljbffr Nuvia Medical