Medical Administration Specialist (PACS)

Title: Medical Administration Specialist (Picture Archiving and Communication System or PACS)

Locations: San Diego, CA (Eastlake, Miramar, North Island, Point Loma)

Position Type: Full time (30-40+ hours/week), hourly.

FLSA Status: Non-exempt

Education Level: High School or equivalent, Certification

Job Category: Health Care

Our Company Promise

We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter's Mission is to provide efficient, fast, high quality healthcare staffing to our clients. Our Culture's key elements are crucial to the effectiveness of our employees in accomplishing our mission. The key elements include:

• Dependability
• Integrity
• Personability
• Transparency
• Responsiveness

Creating and cultivating this Culture within the organization is our commitment to our employees. Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.

Summary:

Vighter is recruiting Medical Administration Specialists to provide healthcare support at Naval Medical Facilities in and around San Diego, CA. The Medical Administration Specialist - Picture Archiving and Communication System (PACS) is responsible for the administration, coordination, maintenance, and operational support of imaging informatics systems utilized within healthcare facilities, military treatment facilities (MTFs), Veterans Affairs (VA) medical centers, federal healthcare environments, and civilian healthcare organizations.

The Medical Administration Specialist serves as the primary liaison between Radiology, Information Technology, Clinical Operations, Biomedical Engineering, and healthcare leadership to ensure the secure, efficient, and uninterrupted operation of PACS, Radiology Information Systems (RIS), Vendor Neutral Archives (VNA), and related imaging technologies. This position is responsible for supporting digital image acquisition, storage, retrieval, transmission, archiving, workflow optimization, user support, system troubleshooting, data integrity, regulatory compliance, cybersecurity initiatives, and interoperability among healthcare information systems.

Vighter is a Service Disabled, Veteran Owned Small Business that is accredited by both the Joint Commission and ISO-9001. With our dedication to continuous improvement, Vighter assists in the provision of the highest standards of care.

Principle Accountabilities:

• Administers and supports Picture Archiving and Communication System (PACS) operations across assigned healthcare facilities and departments.
• Monitors PACS performance to ensure continuous availability and functionality of imaging systems.
• Coordinates system upgrades, software patches, enhancements, and maintenance activities with vendors and information technology personnel.
• Performs routine monitoring of image transmission, storage, retrieval, and archival functions. Identifies performance issues and implements corrective actions to minimize workflow disruptions.
• Maintains PACS operational documentation, procedures, and configuration records.
• Monitors imaging workflows to ensure studies are accurately transmitted, processed and archived.
• Coordinates workflow activities among Radiology, Cardiology, Nuclear Medicine, Dental Imaging, Orthopedics, and other imaging departments.
• Identifies workflow bottlenecks and recommends process improvements.
• Ensures imaging studies are routed to appropriate worklists and interpretation queues.
• Assists with management of unread studies, delayed transmissions, and workflow exceptions.
• Supports enterprise imaging initiatives and cross-departmental imaging integration efforts.
• Provides technical support to radiologists, physicians, nurses, and administrative personnel.
• Troubleshoots user-reported PACS issues and coordinates resolutions.
• Assists new employees with system orientation and account setup.
• Maintains user guides, training materials, and standard operating procedures.
• Provides ongoing support and consultation regarding imaging system functionality.
• A deep sense of purpose and dedication to the United States and our U.S. Military Veterans, their Families, and other patients as assigned.
• An unshakeable adherence to quality and continuous process improvement.
• An apolitical, patient-centered focus that drives to enhanced care and patient satisfaction
• Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).
• Performs other duties that may be assigned from time to time.

Knowledge and Skills :

• Must have exceptional customer service skills.
• Employees shall be technically proficient in the skills necessary to fulfill the job requirements, including ability to speak, understand, read and write English fluently.
• Ability to work in a fast-paced changing environment with limited supervision
• Excellent organizational, scheduling and prioritization skills.

Education:

• High School Diploma or Equivalent required. Certification is required.

Qualifications:

• Must have a minimum of one (1) year of experience in one or more of: PACS Administration, Radiology Information Systems, Imaging Informatics, Health Information Management, Healthcare Information Technology, Medical Administration or Diagnostic Imaging Operations
• Must possess a current valid Basic Life Support (BLS) certification from one of the following approved organizations: American Heart Association (AHA) BLS for health care providers or AHA Advanced Cardiac Life Support (ACLS) certification,

Duty Hours / On-call Requirements:

• The expected duty hours for this position are 8 hours per day and 5 days per week. However, this position supports 24/7 operations which may require work to be conducted at night and on weekends.

Work Environment:

• San Diego, CA (Eastlake, Miramar, North Island, Point Loma)
• Opportunity to work with Service Members, Veterans, retirees and their Families.

Travel:

• As required to satisfy the contractual obligations. Commuting is non-compensatory. All official travel is government funded.

Benefits:

• Competitive hourly rate + health and welfare paid in cash and comprehensive benefits package, with Medical, Dental, and Vision insurance available for W2 full-time employees.
• Company-paid basic Life and AD&D insurance. Best in class rates for Voluntary life insurance.
• Vacation accrual and paid holidays (Per SCA Rules).

Physical Requirements :

• Must be able to stand or sit for more than 8 hours per day.
• Must be willing to work overtime if necessary.
• Must be able to use an elevator or walk up and down stairs.
• Must be able to lift up to 40 pounds and carry up to 10 feet.
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders.
• Must be able to read and interpret handwritten and typewritten print.
• Must be able to communicate by voice and detect sound by ear.
• Must be able to perform duties in an indoor or outdoor environment.
• Must be able to pass a criminal background investigation.
• Must undergo Urine Drug Screening (UDS).
• Must be a Citizen of the United States or legally authorized to work in the United States of America.

Vighter LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This position is contingent upon contract award.

In accordance with recent Executive Orders (EO 14151, EO 14168 and EO 14173,) Vighter LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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