Administrative Specialist - Behavioral Health

Overview

Pay: $20/hourly

Are you passionate about supporting mental health care in a compassionate, organized, and trauma-informed way? We are looking for a dedicated and detail-oriented Administrative Specialist to join our team at a licensed mental health clinic. As the first point of contact for clients, visitors, and staff, you’ll play an essential role in creating a welcoming, efficient, and supportive environment. If you are someone who thrives in a fast-paced environment, enjoys helping others, and has a keen eye for detail, we’d love to hear from you!

Benefits for Full-time employees:  

• Health Insurance: Offered through  Blue Cross Blue Shield , with generous company contribution.
• Enhanced Retirement Plan:  25% - 33% Employer match based on tenure. 
• Student Loan Assistance:  Consolidation, counseling, & limited employer contribution!
• Discounted Tuition with College & University Partnerships!
• Tuition  Assistance: Reimbursed or prepaid college coursework!
• Home Mortgage Initiative:  Favorable down payment (3-5%) , reduced closing costs co-paid by Seven Hills!

Work-Life Balance:

• Generous Accrued  Paid Vacation:  3 weeks in your first year!
• Vacation  Cash-Out  Option
• 3  Paid Personal Days
• 11  Paid Holidays 
• Accrued  Paid Sick Time

Benefits for Part-time Employees:

• Accrued  Paid Sick Time
• Enhanced Retirement Plan:  25% - 33% Employer match (Minimum of 20 worked hours per week)
• Student Loan Assistance:  Consolidation and free debt counseling!
• Personal PTO - (Minimum 20 hour regular part-time schedule - does not apply to per diem)

Why Join Us? :

• Make a Difference : Be an essential part of a team that provides high-quality, trauma-informed care to individuals in need.

• Work Environment : Join a compassionate, collaborative, and supportive team dedicated to improving mental health outcomes.

• Professional Development : We value your growth and provide opportunities for learning and advancement within the organization.

• Comprehensive Benefits : Enjoy competitive compensation and benefits in a stable, rewarding role.

Responsibilities

• Client & Visitor Reception : Serve as the first point of contact for clients and visitors, greeting them warmly and assisting with check-in and check-out procedures. Ensure a positive and professional experience for everyone who walks through the door.

• Phone & Communication Management : Answer phones, respond to inquiries, and direct calls or messages to the appropriate staff in a timely, professional manner.

• Appointment Scheduling : Manage clinician calendars, schedule appointments, and coordinate effectively using our Electronic Health Record (EHR) system.

• Insurance & Payments : Verify insurance coverage, collect copayments, and assist clients with necessary intake or consent forms, ensuring seamless billing and documentation processes.

• Confidentiality & Compliance : Maintain strict adherence to HIPAA regulations and ensure confidentiality in all interactions.

• Administrative Support : Assist with various administrative tasks such as copying, faxing, scanning, filing, and providing support for clinicians and administrative staff as needed.

• Front Office Management : Maintain a clean, organized, and trauma-informed reception area to ensure a safe and welcoming environment for clients and staff.

• Data Entry & Reporting : Assist with data entry, report generation, and documentation to support program compliance and funding requirements.

• Support During Audits & Inspections : Provide administrative assistance during audits, inspections, or licensing reviews to ensure smooth operations.

• Other Duties as Assigned : Perform other administrative tasks as required to support overall clinic operations and provide a high level of service.

Qualifications

• Education : High School Diploma, GED, or HiSET required.

• Experience : 1–3 years of related experience, preferably in a healthcare or mental health setting.

• Technical Skills : Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and ability to navigate the internet and EHR systems.

• Customer Service Skills : Excellent interpersonal skills, with a friendly, approachable demeanor for interacting with clients, visitors, and staff.

• Organizational Skills : Strong attention to detail and ability to manage multiple tasks efficiently while maintaining a calm and organized workspace.

• Confidentiality & Ethics : Ability to handle sensitive information with discretion, and uphold confidentiality in all interactions according to HIPAA regulations.

• Physical Requirements : Ability to carry out primary job functions while sitting and standing for extended periods. Must be able to perform tasks in a noisy environment, and lift items (up to 50 lbs) when needed.

• Driving : Valid driver’s license and reliable personal transportation, as the role may require occasional travel.