F&B Server

Job Description

Job Description

The Ranch Hudson Valley is looking for a F&B Server! Join our wellness team and help create a safe, serene, and restorative environment for our guests.

The F&B Service Associate supports the wellness retreat’s mission by delivering high-quality, guest-centered food and beverage service that aligns with the holistic, health-oriented philosophy of the retreat. They ensure that meals and service experiences contribute to guest satisfaction, wellness goals, and the overall ambiance of rest, nourishment, and rejuvenation.

Key Responsibilities & Duties

Guest Service & Dining Experience

• Greet and welcome guests at dining venues with warmth and professionalism
• Present menus, explain daily offerings (especially wellness-oriented / dietary menus), and assist with guest questions
• Take guest orders accurately and transmit them to kitchen / culinary team
• Serve food and beverages in a timely, attentive, and gracious manner
• Monitor guest satisfaction during meals and respond to requests or feedback promptly
• Clear and reset tables, ensuring dining areas remain clean, orderly, and inviting

Dietary & Wellness Integration

• Understand and communicate the dietary principles of the retreat (e.g. plant-based, gluten-free, macrobiotic, detox, etc.)
• Be familiar with special dietary restrictions (vegan, vegetarian, gluten-free, allergies, etc.) and ensure safe delivery of meals
• Coordinate with kitchen and nutrition/health staff to ensure consistency between menu design and service delivery
• Occasionally assist in plating, garnishing, or portion control as per wellness culinary guidance

Collaboration & Communication

• Work closely with kitchen staff to monitor order timing, special requests, and modifications
• Communicate clearly with F&B supervisor and retreat operations staff about guest numbers, service cadence, and any service issues
• Assist with setting up buffet lines, wellness snack stations, hydration stations, tea bars, etc.
• Participate in briefings or service planning meetings to align service with retreat schedule

Cleanliness, Safety & Compliance

• Adhere to food safety, sanitation, and hygiene standards (local health codes, internal protocols)
• Assist in cleaning, sanitizing, and maintaining service equipment, dishware, glassware, and service areas
• Follow safe handling procedures for allergens and cross-contamination
• Report any maintenance, health or safety issues in dining areas promptly

Support Functions

• Assist with setup (table settings, linens, glassware, cutlery), breakdown, and storage as needed
• Help with inventory counts of service supplies (napkins, condiments, glassware, etc.)
• Occasionally assist with catering for special events, workshops, or evening wellness dinners
• Perform other duties as assigned by F&B Supervisor / Retreat Manager

Qualifications & Skills

Required

• Prior experience in food & beverage service (restaurant, hotel, catering, retreat, or wellness setting)
• Strong customer service skills: warm, attentive, responsive
• Basic knowledge of menu terminology, food & beverage pairings, and service standards
• Good communication skills and teamwork orientation
• Ability to work on your feet for extended periods
• Flexibility to work early mornings, evenings, weekends, and during special events
• Understanding or interest in wellness, healthy nutrition, dietary restrictions, holistic practices
• Food Handlers Certification - ServSafe

Preferred

• Experience in wellness / health-oriented food service settings
• Knowledge of dietary modalities (plant-based, gluten-free, etc.)
• Ability to assist with light plating or garnish tasks

Working Conditions & Physical Demands

• Work is primarily in dining rooms, buffet areas, tea bars, or outdoor dining spaces
• Exposure to kitchen service environment (heat, movement, rushing service)
• Physical demands include standing, walking, lifting trays or dishes (e.g. up to 25 lbs), bending, reaching
• Must be able to move quickly but maintain composure and grace under pressure
• Occasional outdoor or open-air dining settings; may require adaptation to weather

Performance Measures / KPIs

• Guest satisfaction scores / feedback on dining experience
• Accuracy of order delivery, minimal errors or complaints
• Cleanliness, timeliness, and service standards adherence
• Contribution to smooth operation during peak meal times
• Adherence to food safety and hygiene protocols

Compensation & Benefits (optional section)

• Hourly wage with possible tips or service charge share
• Meals provided (aligned with wellness cuisine)
• Paid Sick Time off

Benefits:

• 401(k)
• Food provided
• Paid sick time

Equal Employment Opportunity & Reasonable Accommodation
The Ranch is committed to fostering a diverse, inclusive, and respectful workplace where every team member has the opportunity to thrive. We are proud to be an Equal Opportunity Employer and make all employment decisions without regard to any status protected by federal, state, or local law.

We are committed to providing reasonable accommodations to qualified applicants and employees with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws. Applicants who require an accommodation during the recruitment or hiring process are encouraged to contact Human Resources.