Retail Store Manager (Wilmette, IL)

Job Description

Overview

This role leads a single-location retail store for an exciting national, VC-backed, experience-led specialty retail brand. The Manager is accountable for overall retail performance, including revenue growth, operational excellence, team leadership, and delivering an elevated, trust-driven customer experience.

This role is a hands-on leadership position suited for someone who thrives in fast-paced, service-oriented environments and knows how to drive results through people. The Manager sets clear expectations, coaches performance, and creates an environment where both guests and team members feel confident, welcomed, and supported. You will serve as the primary owner of the store’s day-to-day operations and long-term success.

Key Responsibilities

Operations

• Own overall store performance, including sales results and key operational metrics
• Review and interpret business reports to identify trends, opportunities, and corrective actions
• Delegate responsibilities across the leadership team and ensure consistent follow-through
• Manage schedules within labor targets and conduct routine payroll audits for accuracy
• Uphold rigorous operational standards and inventory controls
• Partner closely with leadership to ensure consistent training and adherence to operational standards

Guest Experience

• Create a welcoming, consultative, and high-touch experience for every guest
• Model best-in-class service recovery and ensure customer feedback is actively addressed
• Monitor reviews and guest insights, escalating patterns and opportunities for improvement

Leadership & Team Development

• Recruit, develop, and lead a high-performing team 
• Provide regular coaching, performance feedback, and growth opportunities
• Foster a culture rooted in trust, inclusion, accountability, and collaboration
• Navigate employee relations thoughtfully in partnership with internal support teams
• Lead teams through change with clarity, empathy, and consistency

Qualifications

• Minimum of 2 years in a people-management role in a customer-facing environment
• Experience leading teams of 7+ employees, including roles with defined operational procedures
• On-site presence required at least five days per week with open availability
• Weekend availability required excluding approved PTO
• Ability to stand for extended periods and lift up to 20 lbs.
• Strong operational and financial judgment with a proven ability to meet or exceed goals
• Organized, adaptable, and effective in fast-changing environments

Benefits & Perks

• Medical, dental, and vision coverage
• Mental health and work-life support resources
• 401(k) retirement plan
• Paid time off and paid parental leave
• Employee discounts and additional voluntary benefits

Salary: $65,000 - $75,000 annually