Contract Analyst II

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.

Job Summary

The Contract Analyst II  supports the end-to-end customer contract lifecycle, partnering closely with sales, sales operations, legal, finance, and other cross-functional teams to ensure timely, accurate, and compliant contract execution. This role focuses on contract review, pricing and discount validation, process adherence, and operational support, helping enable sales productivity and consistent commercial outcomes. The analyst will apply judgment and experience to manage moderately complex contracts while contributing to continuous improvement of contract operations processes. 

Key Responsibilities

• Review, prepare, and process customer contracts, order forms, amendments, and related documentation to support timely execution.
• Partner with sales, sales operations, legal, finance, and product teams to facilitate contract approvals and resolve issues related to pricing, terms, and compliance.
• Ensure contracts align with company policies, pricing guidelines, approval frameworks, and regulatory requirements.
• Support negotiation processes by identifying deviations from standard terms and escalating appropriately.
• Maintain accurate contract records and data within contract management and CRM systems (e.g., Salesforce).
• Assist with pricing and discount validation, ensuring accuracy and adherence to approved structures.
• Identify process gaps, inefficiencies, or recurring issues and provide recommendations for improvement.
• Contribute to the development and maintenance of contract templates, playbooks, and documentation.
• Support reporting and analysis related to contract volume, cycle time, and compliance metrics.
• Participate in training and enablement initiatives related to contract processes and tools.
• Serve as a key steward of contract data integrity and process adherence within Salesforce.

Technical Skills / Competencies  

• Solid understanding of contract lifecycle management and commercial contracting concepts.
• Hands-on Salesforce experience required.
• Experience working with contract lifecycle management tools and sales operations tools is a plus.
• Strong attention to detail with the ability to manage multiple contracts and priorities simultaneously.
• Analytical and problem-solving skills, with the ability to apply policy and judgment to real-world scenarios.
• Effective written and verbal communication skills, including the ability to collaborate cross-functionally.
• Ability to work independently while knowing when to escalate issues or seek guidance.
• Comfort operating in a fast-paced, deadline-driven environment.

Education & Experience

• Bachelor’s degree in Business Administration, Finance, Legal Studies, or a related field, or equivalent practical experience.
• 3-5 years of experience in contract operations, sales operations, legal operations, or a related role.
• Experience supporting customer-facing commercial contracts in a SaaS or high-growth environment preferred.
• Experience working directly with quota-carrying sales teams preferred.

Why Us?

• An excellent workplace culture 
• Competitive salary 
• Company performance-related bonus
• Medical insurance 
• Flexible working hours 
• Educational assistance 
• In-house soft skills training 

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
• We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
• We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better W e value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

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