Customer Service Representative

About Us


Helpware is a technology-driven BPO providing Customer Experience and Operational Support to modern businesses worldwide. With offices across the USA, Mexico, Ukraine, Germany, Albania, Poland, Puerto Rico, Guam, and the Philippines, we offer truly global coverage. Our passionate teams are dedicated to delivering exceptional, value-driven services through innovation, empowerment, and cutting-edge technology.


Position Overview


As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.


Responsibilities

• Working shift in between 8 am to 8 pm CST (40 hours per week)

• Inbound & outbound calls.

• High school diploma or equivalent

• 1+ year of customer service experience in a fast-paced environment.

• Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment.

• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.

• Positive and helpful attitude.

• Exceptional interpersonal skills and conflict resolution ability.

• Ability to work independently and/or with a team.

• Basic computer skills: proven ability to navigate multiple windows/tabs, copy/paste, and accurately type 35 words per minute.

• Flexible with the ability to adapt to changes in business, strategy, and technology.

• Ability to empathize with the customer and/or customer's guardian.

• Must be able to work with geographically and culturally diverse populations and personalities.