Pharmacy Support Specialist

Job Details Job Location: Columbus, OH 43224 Salary Range: $22.00 - $25.00 Hourly Job Summary: This position supports the director of pharmacy in the following manner: Processes prior authorizations on behalf of Heart of Ohio Family Health (HOFH) prescribing Clinicians Assists in the maintenance of the 340B program Provides operational support to in‑house pharmacies by practicing as a Registered/Certified Pharmacy Technician, when needed Provides administrative support to leadership, where needed Reports to: Director of Pharmacy Supervises: N/A Dress Requirement: Business casual and/or scrubs in accordance with the Heart of Ohio Family Health dress code policy Work Schedule: Full Time, Monday through Friday during standard business hours. Times are subject to change due to business necessity. Job Duties and Responsibilities Prior Authorizations Work with internal and external pharmacies, CoverMyMeds (CMM), the EHR (Epic) and Heart of Ohio Family Health Clinicians to complete prior authorizations. Maintain excellent oral and written communication with clinicians and through the EHR as it relates to the status of prior authorizations and all required 340B documentation. Maintain open lines of communication between providers, pharmacies, and patients as it relates to the status of prior authorizations. Complete prior authorizations within established time frame. Ensure proper documentation is maintained within the EHR. Work with clinical pharmacist team to provide potential therapeutic substitutions to prescribers. 340B Support Work directly with the 340B Analyst to provide support to the 340B program. Duties may include: Maintain 340B compliance, program integrity and financial optimization for all participating covered entities. Complete, validate and document completed audits related to 340B program compliance. Ensure compliance with HOFH 340B policies and procedures. Establish and maintain excellent relations with individuals, committees, and other stakeholders in the 340B program. Assist with ensuring HRSA requirements for the program are met. Continuously work to improve the 340B program performance through surveillance and program optimizations. Responsible for immediate communication and escalation of 340B compliance related issues or operational gaps. Create and maintain reports of 340B program metrics as established by the organization. Work with third party administrators (TPA) to maintain the HOFH contract pharmacy network. Participate in 340B oversight sub‑committees established by HOFH to ensure program integrity. Provide education to covered entity staff members. Support to In‑House Pharmacy Staff Support pharmacy services by assembling and dispensing medications in an efficient, accurate and patient‑centered manner. Process prescriptions via paper and electronic prescription formats. Adjudicate prescriptions through insurance while being conscious of out‑of‑pocket costs and exploring ways to provide patients with medications at the lowest possible cost. Respond to requests from providers and patients via phone, computer, and face‑to‑face interactions. Assist in the maintenance of records in accordance with company policy and state/federal law. Inventory management including, but not limited to, annual controlled substance inventory and daily maintenance of in‑stock medications and supplies. Non‑sterile compounding. Additional Responsibilities Maintain active registration throughout employment with the Ohio State Board of Pharmacy. Maintain compliance with Ohio State Board of Pharmacy licensing requirements and Heart of Ohio Health Relias training (and others as necessary). Provide requested data to leadership, when needed. Provide additional pharmacy administrative support. Attention to detail, analytical skills, admirable customer service, and dependability are a must. Positive attitude with a passion for providing high‑quality, holistic and compassionate care to every patient every time. Willingness to continuously grow, learn and accept different cultures in an environment surrounded by great diversity. Equipment Operated Telephone Computer Printer Fax machine Copier Other office equipment as assigned Physical Demands and Requirements Mobility: ability to easily move without assistance Bending: occasional bending from the waist and knees Reaching: occasional reaching no higher than normal arm stretch Lifting/Carry: ability to lift and carry a normal stack of documents and/or files Pushing/Pulling: ability to push or pull a normal office environment Dexterity: ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly Hearing: ability to accurately hear and react to the normal tone of a person’s voice Visual: ability to safely and accurately see and react to factors and objects in a normal setting Speaking: ability to pronounce words clearly to be understood by another individual Qualifications Must be 18 years of age or older. High school diploma or equivalent. Registration (Registered/Certified) with the Ohio State Board of Pharmacy required. National certification from an accredited pharmacy technician certification program (PTCB, ExCPT, etc.), preferred. Previous pharmacy experience required. Knowledge of the 340B program preferred. Previous experience processing prior authorization preferred. Previous experience with Epic or PioneerRx preferred. Understanding of laws and regulations impacting the medication dispensing process preferred. Prefer an understanding of third‑party payer benefits, the requirements and troubleshooting rejected claims. Ability to accurately enter data, preferably typing at a minimum of 45 wpm. Ability to accurately input prescriptions and/or other information as dictated by the pharmacist. Has the ability to diffuse and handle difficult situations using good judgment, control of emotion and diplomacy. Demonstrates grammatically correct verbal and written communication skills. Demonstrates efficient and courteous telephone skills. Demonstrates resilience, a positive attitude and the ability to work well in a fast‑paced, rapidly changing environment. Ability to work in a team setting and/or with minimal supervision. #J-18808-Ljbffr