Customer Service Representative (Job #33405)

Job Description

Job Description

Remote (Must be located in WV) | M-F Schedule | $16.25/hour

Dreaming of a Career Where You Can Make a Difference From Home? Join as a Customer Service Representative!

Imagine waking up every day to a rewarding career that lets you help people, solve problems, and make an impact—all without ever leaving your home. At InnoSource, we believe in giving our team the tools and opportunities to grow professionally while enjoying the comfort and convenience of a working out of your own home. If that sounds exciting to you, we want you on our team!

Location Requirement: Must reside within 50 miles of Hurricane, WV

Why InnoSource is the Best Place for Your Career:

• Competitive Pay : Starting at $16.25 per hour with regular opportunities for overtime.
• Full time, first shift hours! 8 hours between the hours of 8 a.m. - 6 p.m. EST.
• Comprehensive Benefits : Including health and life insurance, dental reimbursement, and more.
• Your Home is FULLY Your Office : No commute, no traffic, just the comfort of working from home!
• Long-Term Career Potential : This role is more than just a job—it's the gateway to a bright future, with opportunities to grow.

Why This Role Will Change Your Career for the Better

This isn’t just another customer service job. As a Customer Service Representative with InnoSource, you'll be joining a company that invests in your success and values your contributions. Here, you’ll be the trusted voice for American Electric Power (AEP) customers, guiding them through their questions and making a real difference in their day.

What’s more? This is an inbound-only role. You’ll never be asked to make cold calls or push sales. Just focus on delivering world-class service and leave the selling to someone else.

Here’s What You’ll Love About Working With Us:

• True Work-Life Balance : Say goodbye to commuting stress! Work remotely from home, with no office trips required. Your schedule will be predictable, and we offer opportunities for overtime if you’re looking to boost your earnings.
• Growth Opportunities : We don’t just hire employees—we invest in your future. With training and mentorship, this job could be the career-launching move you’ve been waiting for.
• A Supportive, Team-Oriented Culture : You’ll be working with a group of motivated, friendly professionals who are committed to helping each other succeed. You’re never on your own here!

What You’ll Be Doing Every Day:

• Assisting AEP customers with service-related questions, billing inquiries, and resolving power outage issues.
• Providing exceptional, friendly support over the phone—no sales required.
• Collaborating with your teammates to ensure every customer gets the help they need.
• Thriving in a fast-paced, dynamic environment where every day brings new challenges and rewards.

The Ideal Candidate for This Role:

• Has at least 2 years of experience in customer service and is ready to apply their skills in a new and exciting way.
• Previous experience in positions such as using a computer full-time, Customer Service Representative (CSR), Call Center, Call Center Representative, or similar roles is preferred.
• Thrives in a remote work setting with a stable work history, and is passionate about providing outstanding service.
• Holds a high school diploma or GED and is authorized to work in the United States.
• Can be flexible for occasional mandatory overtime, especially during outages—because our customers count on us when it matters most.

Ready to take the next step in your career? Apply now and experience what it means to truly love where you work!

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By submitting this application, you consent to receive SMS messages from InnoSource related to recruiting, interview scheduling, employment opportunities, and related communications at the phone number provided above. The SMS frequency may vary. Data rates may apply. For assistance, reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and Terms & Conditions.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

InnoSource is built on the premise that through a well-designed process and passion, we can change the way people think about staffing firms. We have been Putting Passion to Work for over 25 years across North America, with a wide range of employers - mid-sized businesses to the Fortune 500.

We're serious about acquiring and retaining the highest quality talent. So we offer a benefits package that is among the best in the industry. It's one of the reasons our primary source of candidates is the employed workforce. They are excited and eager for this career opportunity, not resigned to it.

Highly qualified and passionate individuals in a well-matched environment create success. InnoSource's core competency is matching qualified and motivated candidates with long-term career opportunities at our high quality client companies.

Company Description

InnoSource is built on the premise that through a well-designed process and passion, we can change the way people think about staffing firms. We have been Putting Passion to Work for over 25 years across North America, with a wide range of employers - mid-sized businesses to the Fortune 500.\r\n\r\nWe're serious about acquiring and retaining the highest quality talent. So we offer a benefits package that is among the best in the industry. It's one of the reasons our primary source of candidates is the employed workforce. They are excited and eager for this career opportunity, not resigned to it. \r\n\r\nHighly qualified and passionate individuals in a well-matched environment create success. InnoSource's core competency is matching qualified and motivated candidates with long-term career opportunities at our high quality client companies.