Project Manager

The ideal candidate brings a strong technical foundation, a proven ability to drive operational efficiency, and the confidence to act as a trusted advisor and thought leader to customer stakeholders. This position requires close, day-to-day collaboration with the customer, internal delivery teams, and external partners, and includes direct management of a small onsite program team. Responsibilities Own end-to-end delivery of large, complex, multi-workstream programs for a single onsite retail customer. Act as the onsite program lead and primary interface for all program activities, risks, and issues. Provide program leadership and governance, including defining controls, decision-making frameworks, and escalation paths. Plan, execute, and manage the program lifecycle, ensuring milestones, deliverables, and outcomes are achieved. Drive operational efficiency and continuous improvement by identifying and implementing process enhancements. Partner closely with business, technology, and operations teams to align program execution with customer goals. Communicate program status, risks, and recommendations clearly to both customer and internal leadership. Coordinate dependencies across projects, teams, and vendors to ensure seamless execution. Lead and influence cross-functional teams, fostering accountability, collaboration, and high performance. Serve as a thought leader, proactively identifying opportunities for innovation, modernization, or improved ways of working. Support organizational change management, driving adoption and sustained outcomes. Ensure compliance with company policies, including code of conduct, physical security, and information security requirements. Perform other duties as directed. Provide direct people management for a small onsite team including onboarding, performance management, coaching, and professional development. Set clear expectations and priorities for direct reports, ensuring alignment with program goals and customer commitments. Foster an inclusive, high-engagement team culture focused on accountability, continuous learning, and delivery excellence. Qualifications Strong technical acumen, with the ability to engage effectively with engineering, IT, and digital teams. Demonstrated success improving operational efficiency, execution discipline, and delivery consistency. Excellent interpersonal and communication skills, including experience working with senior and executive-level stakeholders. Ability to build trust and influence across customer and internal organizations. Strong analytical and problem-solving skills. Ability to work independently in an onsite customer environment with minimal supervision. Comfort leading change, challenging assumptions, and balancing innovation with practical delivery. Strong risk and issue management capabilities in dynamic environments. Demonstrated experience managing, mentoring, or leading teams, including providing feedback and driving performance. Experience 10+ years of experience managing large-scale, complex programs or projects with multiple parallel workstreams. Experience supporting retail, consumer, or customer-facing environments preferred. Experience coordinating programs across multiple teams, functions, and geographies. Hands-on experience with organizational change management initiatives. Experience with drug, food, and/or cosmetic testing environments is a strong plus, including familiarity with regulated processes, quality standards, or laboratory operations. Prior experience in a people manager or team lead role is preferred. PMP, Agile, or similar certifications preferred but not required with relevant delivery experience. Education & Certifications Advanced degree preferred. PMP, Agile, or similar certifications preferred but not required with relevant delivery experience. Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $70,000 to $90,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 10% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), Holidays (9 days), Personal days (3 days) and sick time off (72 hours). #J-18808-Ljbffr