Behavioral Services Manager

Job Description

Job Description

Job Title: Behavioral Services Manager

Department: Behavioral Services

Reports to: Executive Director and/or Liaison

Employment Type: Full-Time, 37.5+ hours

FLSA Status: Salary, Exempt

POSITION SUMMARY

Delaware’s leading private nonprofit agency serving the autism community statewide seeks a candidate to support contracted Behavioral Services funded through Delaware’s Division of Developmental Services. This position is a key member of the Adult Services Leadership Team. The role will deliver, support, monitor, and supervise registered behavioral Technicians (RBT) providing services through programs at Autism Delaware. The position requires an experienced BCBA to lead, support the development of service budgets, and ensure compliance with all audits of service and financial statements. The role fosters relationships with Autism Delaware’s many constituencies, including families, self-advocates, state agencies, and donors. As an organizational leader, the role supports communications and fundraising initiatives. It maintains best practices in all areas of responsibility and provides the executive director with assistance as needed.

This position is supervised by the Executive Director and/or Liaison.

Location: Based in Newark, Delaware, with offices in Dover and Lewes.

Website:

EMPLOYEE PHILOSOPHY STATEMENT

At Autism Delaware, we believe in supporting those who support our mission — and that begins with the way we show up for one another every day. We ask every employee to be the person you want to work with : respectful, kind, collaborative, and professional.

MISSION

Autism Delaware's mission is to help people and families affected by autism.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Understand The Agency’s Mission & Treatment Philosophy

• Treat participants, families, and coworkers with dignity and respect.
• Demonstrate cultural sensitivity in all interactions.
• Represent Autism Delaware in a professional and informed manner with external stakeholders.
• Provide support to other services as needed, participate in agency functions, initiatives and fundraising events.

Program Development and Oversight

• Lead the development, implementation, and evaluation of all behavioral and related services
• Align service delivery with the organization’s philosophy and strategic plan, emphasizing innovation and best practices
• Maintain regulatory and accreditation compliance across all programs
• Support quality documentation, timely reporting, and software utilization across service areas
• Contribute to strategic and long-range planning in collaboration with agency leadership
• Ensure services are responsive, and centered on dignity and respect for all individuals served

Staff Leadership and Supervision

• Provide supervision, mentoring, and leadership to program managers and clinical staff
• Support staff training and development with a focus on innovation, accountability, and performance improvement
• Monitor performance metrics, ensure compliance, and address performance concerns fairly and promptly
• Facilitate a culture of collaboration, continuous learning, and shared decision-making
• Ensure all staff contribute to cross-functional teams and uphold agency values in their roles
• Foster creative thinking and solution-based approaches to challenges in service delivery

Financial Oversight and Budget Management

• Assists in the development of service budgets in collaboration with the finance team
• Track revenues and expenses, respond to variances, and propose adjustments as needed
• Identify opportunities for cost savings, program sustainability, and new funding streams
• Ensure responsible stewardship of resources and adherence to fiscal policies

External Engagement and Partnerships

• Maintain strong relationships with families, self-advocates, donors, and state agency partners
• Participate in external committees, advocacy efforts, and community engagement activities
• Collaborate with other agencies and stakeholders to improve systems of care
• Support fundraising, development, and donor engagement strategies in partnership with the Development team

Quality Improvement and Best Practices

• Stay current with trends, research, and best practices in autism services and behavioral health
• Identify training and development opportunities to maintain professional expertise
• Implement and monitor program improvement plans, ensuring compliance with health and safety standards
• Lead or contribute to annual agency retreats and strategic planning sessions
• Oversee risk management, safety protocols, and policy compliance in areas of responsibility

NON-ESSENTIAL FUNCTIONS

• Maintain a safe and hazard-free work environment
• Respond to and manage incidents involving deviation from safety or operational procedures
• Oversee development and revision of safety-related policies in accordance with regulations
• Ensure confidentiality of all business and client information, including compliance with state and federal laws and regulations, including HIPAA
• Support emergency response planning and readiness across programs

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Full-time exempt position, minimum 37.5 hours per week
• Must be available for occasional evening and weekend responsibilities and emergency response
• Travel required between agency sites and to local, regional, and national meetings and conferences
• Benefits as outlined in the Autism Delaware Employee Handbook
• Ability to work in office, remote, and community-based settings
• Must be able to participate in meetings, training, and events that require prolonged sitting, standing, and occasional lifting of materials

QUALIFICATIONS

Minimum Requirements

1. Master level or higher relating to the core area of responsibility
2. BCBA Credential is required
3. Min two years’ experience in human services or nonprofit organizations.
4. Facility in written and spoken English.
5. High level of personal organization.
6. High level of proficiency with computers.
7. Must be sensitive to and willing to work with clients from highly diverse backgrounds that include race, ethnic origin, gender, sexual orientation, religious beliefs, physical and mental health history, and socio-economic status.
8. Must be willing and flexible regarding location of delivery service to clients.
9. Frequent travel is required between agency sites and to various local and as needed regional, or national locations.
10. Valid driver’s license required.

Requirements for Continued Employment

1. Adherence to Autism Delaware policies and procedures
2. Successful, safe, and effective performance of job duties
3. Regular and punctual attendance
4. Ability to work cooperatively with clients, coworkers, funders, and community partners
5. Willingness to adapt to evolving service needs and organizational priorities