Risk & Compliance Specialist

Job Summary: The Risk & Compliance Specialist plays a critical role in protecting company assets and mitigating organizational risk across claims administration, regulatory compliance, crisis management, contract review, and operations support. This position serves as a key resource for Investment Management (IM), Property Services (PS), and Corporate functions, coordinating with brokers, consultants, internal stakeholders, JV partners, lenders, and outside counsel.

Essential Duties and Responsibilities:

Contract Review & Administration:

• Review purchasing, marketing, and software contracts
• Evaluate cable/bulk agreements and security contracts
• Review miscellaneous contracts and fee client requests
• Draft lease addenda; assist with lease issue resolution
• Monitor client compliance with property management agreement obligations

Claims & Disputes Management:

• Evaluate and submit liability claims
• Coordinate with adjusters and attorneys on claims
• Manage claims through resolution
• Review/evaluate information from sites; develop action plans
• Consult on preventing issues from escalating
• Assist with communications to residents, attorneys, and other parties
• Coordinate with outside counsel as necessary
• Recommend resolutions, denials, or settlements; draft releases
• Review FHA reasonable accommodation/modification requests
• Consult on landlord-tenant issues

Crisis Management & Response:

• Work with stakeholders to stabilize crisis situations
• Communicate media plans to site/regional staff
• Prepare media releases and responses (collaborate with Marketing)
• Monitor media coverage during incidents
• Prepare resident notices as needed
• Respond to social media and resident communications
• Assist site teams with law enforcement interactions
• Support response to major incidents (weather events, cyber breaches, on-site emergencies)

Policy & Procedures:

• Draft policies for new/changed laws, clarifications, or defensive purposes
• Review and revise policies as needs arise

Regulatory Compliance:

• Handle regulatory matters independently or with outside counsel
• Manage Fair Housing complaints and related insurance filings
• Coordinate regulatory compliance matters
• Support broker licensing compliance across states

Ancillary Programs:

• Review secondary applicant screening decisions
• Consult on applicant screening processes and risk
• Support renters insurance and damage waiver programs
• Manage complex renters insurance claims; approve third-party releases

Required Qualifications/Skills:

Education & Experience:

• Bachelor's degree in Business, Finance, Risk Management, Insurance, or related field required
• 3-5 years of experience in claims or risk management, or corporate legal/compliance
• Experience in real estate or property management industry strongly preferred
• Paralegal certification or legal background a plus

Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills
• Strong understanding of claims management
• Excellent contract review and negotiation skills
• Working knowledge of Fair Housing Act, landlord-tenant law, and real estate regulations
• Experience with crisis management and incident response protocols
• Strong analytical skills
• Exceptional organizational skills with meticulous attention to detail
• Advanced proficiency in Microsoft Office Suite, particularly Excel
• Ability to collaborate effectively with diverse stakeholders (internal teams, clients, brokers, attorneys, lenders, JV partners)
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Sound judgment and discretion when handling sensitive or confidential matters

Working Conditions:

• Professional office environment
• Standard business hours with flexibility for claims events, crisis situations, or other priority circumstances
• On-call availability may be required for emergency response

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds occasionally

Equal Opportunity Employer:

Fogelman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties and requirements as business needs evolve.