Assistant Care Manager - In-Home Care | Olympia

Position is responsible for the timely scheduling, coordination, and recording of new client assessments, development of client care plans, reporting, and providing ongoing existing client assessments. A critical component of this role is to demonstrate the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, super follow-through, consistency, first‑rate customer service, and exceptional client satisfaction. Responsibilities Perform initial assessments for Clients with external Case Managers (Medicaid, VA, OPI, ODDS, etc.). Perform Quarterly Assessments for all non‑nursing clients. Complete new Client Care Plans and Task Lists (in coordination with New Horizons RN for nursing services clients). Evaluate and report quality of client‑site services provided. Identify client physical, nutritional and hygiene supports to include transfer and mobility. Develop home safety plans. Participates in on‑call rotation, provides phone support and caregiving assignments. Maintains confidentiality of client, employee, and agency operations. Qualifications Minimum of one yearcustomer service experience in a healthcare related field Self‑starter who knows how to identify opportunities with recommended solutions Creative problem‑solving skills Possess strong written, verbal, and presentation skills with diverse populations Valid drivers license Ability to multi‑task and stay calm and work as a team player in a fast paced environment while ensuring attention to detail Strong computer skills and typing skills EEOC Statement New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process. If you need assistance in completing your application, please call View phone number on click.appcast.io. #J-18808-Ljbffr