Data Center Administrator

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Government Services Team and why join?

Our Government Services team provides cleared resources with a global reach to federal civilian, Department of Defense (DoD), and intelligence community markets. We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of mission-critical systems.

What will you be doing?

WWT is seeking a Data Center Administrator position that will incorporate some management of policy and process as well as some engineering within the Defense Threat Reduction Agency. This role will be responsible for the monitoring maintenance of all data center operations. This individual will collaborate with TPOCs to define the processes and standards that govern data center activities, monitor activities to confirm compliance, and track and report data center resource consumption (power, cooling, and rack space) to the Government. The Customer utilizes an Agile Framework to plan and successfully complete all initiatives.

Work location includes Fort Belvoir, VA (Primary) and Reston, VA (Temporary Secondary Location)

RESPONSIBILITIES:

• Collaborate with TPOCs to define the processes and standards that govern data center activities.

• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLOs.

• Follow Data Center procedures and processes and establish new and/or modify existing procedures and processes to improve efficiency.

• Track, document, and report data center resource consumption (power, cooling, and rack space).

• Build and maintain Data Center diagrams, including topology, racks, cable plant.

• Work with engineering and operations staff to calculate rack space, power, HVAC changes, as systems are moved to or from Data Centers.

• Coordinate and control access to data centers and racks along with logistic support.

• Communicate maintenance windows to affected stakeholders.

• Troubleshoot and diagnose hardware issues.

• Manage and maintain presentation of network and power cabling through neat organization and tagging ensuring quick identification of supporting endpoints.

• Perform maintenance on hardware to include replacing cables, memory and other equipment. Provide accurate and detailed logs within the ticketing and messaging systems for callouts and system alerts, as well as for communication and escalation steps taken to ensure prompt resolution of supported equipment, processes and teams.

• Strong working knowledge with server and network hardware/components, copper and fiber infrastructure installation and testing, data center productivity and support tools, applications and software (Windows, Linux, SSH, RDP, Putty, etc.), and Data Center Infrastructure Management (DCIM) related tools.

• Coordinate equipment/material receiving, shipping and RMA processing support as/when required.

• Provide vendor and security escorts, as needed.

• Provide general cleaning on raised floor, cabinet/rack exterior surfaces, work benches and other areas, as needed and on a regular basis.

• Support standard and emergency operating procedures for data center.

• Provide status reporting regarding Data Center service availability, performance, capacity utilization as required.

• Daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.

• Coordinates equipment installation and delivery schedules in accordance with set project plans.

• Coordinates sanitization and equipment turn-in through the DLA Disposition Services (DRMO).

• Provide data center support 24/7 to respond to emergency incidents that affect mission-essential services.

QUALIFICATIONS:

• Candidate must have a Bachelor's with 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. Additional years of experience will be considered in lieu of degree.

• Must hold an active TS/SCI clearance.

• Minimum 3-year experience in similar mission critical facilities.

• Analytical troubleshooting skills.

• Ability to follow specified policies and procedures.

• Excellent written and verbal communication skills.

• Working knowledge with Data Center Network Hardware (Ethernet, Fiber Channel interfaces).

• Working knowledge of Power and HVAC calculations.

• Working knowledge of rack spacing/placements with a multi-classification Data Center.

• Experience working logistics in a cleared environment including IT equipment disposition.

• Prior experience leading and motivating a diverse, technical workforce through influence.

• Knowledge of physical IT infrastructure (e.g. Servers, SANs, Networking, etc.).

• Knowledge of physical CE infrastructures & equipment (e.g. UPS, Generator, AHU, etc.).

• Performs and execute organization's safety programs and policies, and compliance knowledge assessments.

• Break fixes and RMAs, and hardware support.

• Monitor data center power and air conditioning and report power loss or deficiencies.

• Perform infrastructure capacity planning and ensure system environments are adequately scalable for anticipated growth and availability.

• Inspect and manage rack installs of accuracy and compliance.

• Setup and configuring of all racks to deploy on the network.

• Experience working in an AGILE environment.

• Experience with Data Center Strategy, Planning, and Roadmap maintenance.

• Experience with Data Center consolidation and cloud environment transition.

• Physical Requirements:

• Server rack moving, installing, grounding, Cable Management, wiring (with CAT 5, 6, or fiber), installing of surge protectors, and the adjustment of the racks to properly fit different sized servers.

• Install, test and label cable and fiber using standard data center protocols and use cable management systems.

• Stage equipment for reutilization or IT asset management turn-in.

Preferred Qualifications:

• Experience operating and maintaining systems in a Windows environment.

• Experience with SAN or network storage setup and administration.

• Data Center Management Certification a plus.

• Experience working in an Agile environment.

• Familiarity with Hyper Converged Infrastructure (HCI) concepts and solutions.

• Experience with troubleshooting within a secured environment.

• Experience with backup and restore procedures.

• Meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).

Want to learn more about Government Services? Check us out on our platform:

Preferred locations: Fort Belvoir, MD

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $125000.00 to $135,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email View email address on click.appcast.io .

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call View phone number on click.appcast.io and ask for Human Resources.