Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join our team on site in Clifton Park, New York in a contract-to-permanent capacity. This role is ideal for someone who brings a service-focused mindset, communicates clearly, and can manage a high volume of customer interactions with professionalism. The position supports customers with account questions, service requests, and issue resolution while helping ensure dependable service for the community.

Responsibilities:

• Manage incoming customer interactions and assist with setting up new service, ending service, or updating existing accounts.

• Handle payment-related activity, review billing concerns, and maintain accurate customer records in internal systems.

• Respond to questions from customers and internal teams to clarify service needs and address concerns in a timely manner.

• Investigate service-related issues and work toward practical, safe, and efficient resolutions.

• Document customer conversations and account changes thoroughly to support accurate follow-up and service continuity.

• Provide courteous support across phone-based communications while balancing quality, speed, and attention to detail.

• At least 2 years of experience in a fast-paced customer service or call center environment.
• Background in handling high-volume inbound calls and customer inquiries.
• Familiarity with order entry and updating customer account information.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, solve problems effectively, and maintain professionalism in customer interactions.