Shelter Director

Taimon Booton Navigation Center (TBNC) Site Director

The TBNC Site Director is responsible for day-to-day management and supervision of the Taimon Booton Navigation Center, a 24/7 shelter and navigation center for transgender and cisgender women that currently houses up to 75 individuals. This role is critical to maintaining TBNC as a safe, welcoming, trauma-informed, and gender-affirming environment where residents and staff experience dignity, respect, consistency, and support at all hours of operation. This position directly supervises a shelter team comprised of shelter monitors, supervisors, janitors, and case managers, among other roles. The TBNC Site Director is responsible for the overall operations, staff management, and delivery of services at TBNC, while ensuring adherence to all policies and procedures, inclusive of the Department of Homelessness and Supportive Housing's (HSH) Adult Congregate Shelter Program Manual. This position oversees onsite coordination of the many collaborative San Francisco partners and additional services provided by San Francisco Community Health Center (SFCHC).

The Taimon Booton Navigation Center (TBNC) is San Francisco Community Health Center's shelter and service center for transgender, gender non-conforming & intersex people, as well as cisgender women, to find sanctuary, community, and a pathway to housing. Marginalized gender identities often face challenges in finding safe housing due to discrimination and violence. Gender-supportive housing offers crucial refuge, fostering belonging and safety. Additionally, inadequate housing exacerbates health issues, making access to housing a critical public health concern. In January 2024, SFCHC officially assumed management of TBNC. Current resources available on site at TBNC include: 75 Beds, Meals, Showers, Laundry Facilities, Medical Services, Behavioral Health Services, Case Management, Recreational Activities, and Community.

Essential Duties And Responsibilities:

• Responsible for the oversight and operations at TBNC;
• Foster and maintain a supportive, safe, trauma-informed, and gender-affirming environment for residents, staff, and partners, ensuring that daily operations reflect TBNC's commitment to dignity, belonging, harm reduction, cultural humility, and community care;
• Direct supervision of Managers and Supervisors, as well as oversight of all TBNC staff, inclusive of setting performance goals, monitoring performance, assisting with problem solving, and building a team culture of support and respect;
• Motivate staff by providing leadership, guidance, and constructive feedback to ensure trauma-informed management and services;
• Oversee and implement all policies and procedures to ensure compliance with regulations and guidelines of SFCHC's and HSH's policies, including providing the necessary training and support for all team members to understand and adhere to the HSH Shelter Program Manual;
• Recruit, hire, orient, retain, and support employees in the necessary roles to operate TBNC;
• Ensure consistent provision of all services including the One entry system;
• Collaborate with SFCHC team members across the health center to ensure seamless access, warm handoffs, referrals, and care coordination for shelter residents with SFCHC's medical, behavioral health, dental, Enhanced Care Management (ECM), case management, and other supportive services;
• Partner closely with leadership across Trans Services to strengthen integration between all programming, support team building, promote shared accountability, and foster ongoing cross-collaboration that improves resident experience, staff alignment, and continuity of care;
• Understand and manage all contractual requirements and required reporting;
• Maintain and compile the necessary statistical data for reporting to HSH;
• Maintain an equitable and consistent leadership presence across day, swing, overnight, weekend, and holiday shifts, ensuring availability across all shifts equally so that residents, staff, and program operations receive timely support, guidance, and oversight;
• Perform other appropriate duties as assigned.

Qualifications:

• BA/BS degree in Social Services, Business Management, or related field. Work experience may be accepted in lieu of a four-year degree. MA/MSW degree preferred;
• Minimum of three years leadership and/or management experience;
• Demonstrated ability to lead 24/7 teams with fairness, consistency, and availability across all shifts, including day, swing, overnight, weekend, and holiday schedules;
• Minimum of two years' experience working with the homeless community;
• Demonstrated competency and experience working with the Transgender community;
• Experience managing a shelter or similar 24/7 facility, with a preference for experience with San Francisco's navigation center system;
• Demonstrated experience working collaboratively across multidisciplinary teams, including medical, behavioral health, dental, Enhanced Care Management (ECM), housing, and social service providers, to support integrated and coordinated care for residents;
• Experience and knowledge of working with underserved and marginalized populations, especially LGBTQ communities with a special focus on the trans and gender nonconforming community;
• Commitment to cultural humility and experience working with people of different racial and ethnic backgrounds, genders identities, sexual orientations, people who use substances, including injection drugs, those experiencing homelessness, people with mental health challenges, people with disabilities, and people living with HIV/AIDS and/or Hepatitis C;
• Strong organizational and communication skills;
• Ability to meet deadlines, set priorities and work under pressure;
• Accurate data entry skills and experience with MS office suite applications;
• Ability to read, write and speak English;
• Ability to manage conflict and resolve problems;
• Knowledge of San Francisco's homelessness services agencies and referral network;
• Ability to de-escalate crisis situations;
• Ability to maintain professional boundaries with staff, volunteers and clients;
• Evening and weekend hours required;
• Fully vaccinated against COVID-19, complete with booster shot(s) and able to show proof of vaccination;
• Up to date with vaccinations, especially seasonal flu shot vaccine;
• Proof of TB clearance (issued within the past 12 months or less);
• Bilingual Spanish preferred

EEO Statement:

San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Location: San Francisco, CA