Flu Clinic Logistics Medical Assistant - Fixed Term

SUMMARY
At AC Wellness, our entire focus is to deliver compassionate, effective healthcare to the Apple
employee population. We believe that trusting, accessible relationships with our patients, enabled by technology, promotes high quality care and a great patient experience. This is fostered by an environment of continuous learning and teamwork, which in turn allows us to work with our patients to achieve exceptional health outcomes.

The Medical Assistant (MA) works under the direction of licensed medical providers and provides non-licensed patient care and clerical duties to support a frictionless experience for Apple employees and dependents attending various Apple health initiative events.

The two shifts available for the Fixed Term roles will be:
• Opening: Monday - Friday from 7am-3:30pm
• Closing: Monday - Friday from 10am-6:30pm

ESSENTIAL JOB FUNCTIONS
• Greets patients and performs initial appointment intake.
• Screens patient's general condition prior to administering vaccines.
• Provision of influenza and/or Covid vaccines by intramuscular injections.
• Accurately documents in patient records.
• Provides intervention to optimize patient flow to minimize wait times, as needed.
• Is prepared to safely intervene in the event of an adverse reaction or other patient emergency.
• Answers questions, and recommends follow-up during Flu Clinic events.
• Continually works to achieve the highest level of patient satisfaction.
• Escalates issues or obstacles to Lead Logistics MA or management when indicated.
• Assists with organizing, maintaining supplies and equipment. This includes moving supplies and equipment at various sites on Apple Campuses across Santa Clara Valley.
• Ability to drive between different locations, at times multiple sites in one day.
• Follow established procedures for vaccine storage and handling according to manufacturers cold chain requirements. Ensures accurate and complete documentation of vaccine cold chain through the workday.
• Demonstrates professionalism and courtesy when interacting with patients and co-workers.
• Adheres to policies and protocols of AC Wellness.
• Maintains the strictest confidentiality.

NON-ESSENTIAL JOB FUNCTIONS
• Additional duties, as assigned.

QUALIFICATIONS AND REQUIREMENTS
• Minimum of 2 years medical assisting experience or a minimum of 160 back office extern hours;
• Demonstrated ability to perform the duties of a medical assistant;
• Current AAMA, AMT, NCCT, AMCA, OR CCBMA certification required;
• Current BLS from AHA for Healthcare providers;
• Documentation of successful completion of training and observed practice requirements for Intramuscular injections (may be completed as part of ACW training);
• Documentation of successful completion of training and observed practice requirements for technical supportive services (may be completed as part of ACW training);
• Excellent verbal and written communication skills;
• Strong customer service skills;
• Ability to maintain composure under stress;
• Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy to clients and staff;
• Consistently work agreed upon hours and or schedule;
• Proficient keyboarding and computer abilities;
• Experience using Apple products preferred;
• Must have access to a vehicle, a valid driver's license and comply with CA liability insurance;
• Compliance with AC Wellness Occupational Health Policy, including required immunizations.