Warranty Tech Specialist

Job Description

Job Description

Description:

Rocky Mountain is hiring a new Team Member to join our Customer Service Department as a Warranty Tech Specialist.

For over 40 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration.

There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of motorsports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY.

As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including:

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
• Delicious onsite cafeterias with discounted meals
• Excellent Medical, Dental, Life, and Vision insurance plans
• 401K with company match
• PTO and holiday pay
• Wellness programs and discounted local gym membership
• Motorsport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement, professional development, and opportunities to grow

Schedule: Monday-Friday 7:00 am-3:30 pm

What you will do in this role:

• Speak and follow up with CSR's and customers both over email and phone about warranty issues
• Assess and inspect product and warranty claims
• Follow manufacture warranty procedure and process claims
• Process Return Authorizations
• Process Returns with vendors/manufacturers to ensure timely processing of claims
• Document known issues and report issues to vendors/manufacturers
• Perform work safely and follow established work procedures
• Perform R&D assignments and tasks as assigned by Supervisor
• Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect
• Other duties as assigned

How you will thrive in this role:

• Industry knowledge is desired
• Outdoor powersport product knowledge is desired
• Working knowledge of Microsoft Office: Outlook, Word, and Excel
• Proven ability to accommodate evolving responsibilities and last-minute changes
• Strong interpersonal, communication, and collaborative skills
• Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications
• Must be able to work scheduled hours
• Be a collaborative team player who is willing to work with others and independently
• Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability

Physical Requirements:

Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas in a safe manner and behavior. Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls. Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl. Employee will need to be able to read, write, and understand basics of the English language. Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Equality:

Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.