Medical Office Clerk - Family Medicine

Medical Office Clerk Family Medicine

QuarterLine (QL), a Planned Systems International (PSI) company, is seeking a dedicated and compassionate Medical Office Clerk Family Medicine to support a government healthcare contract at Naval Medical Center Portsmouth, Virginia, within a Department of Defense (DoD) medical treatment facility. The selected candidate will provide administrative and patient support for a high-volume primary care clinic, including appointment scheduling, patient check-in/check-out, records management, referral coordination, and continuity of care support in accordance with contract requirements and clinic protocols. This role requires strict adherence to HIPAA and DoD regulatory standards while ensuring accurate documentation and efficient patient flow across diverse patient populations.

The ideal candidate will demonstrate strong organizational and communication skills while supporting providers in delivering comprehensive, patient-centered care. This position requires a dependable professional who can meet government credentialing, security, and onboarding requirements while contributing to mission readiness and high-quality care for service members and eligible patient populations.

Essential Functions and Job Responsibilities

Core Duties:

• Greets patients/visitors at a clinic front desk; checks in patients for patient encounter.
• Answers main office phone line.
• Schedules medical appointments and determines patient eligibility for services as needed.
• Obtains documentation as requested by healthcare providers.
• Performs other administrative and clerical duties in support of the medical care and operational support.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

Specific Duties:

• Possess knowledge of medical terminology, anatomy, medical documentation requirement, technical and administrative correspondence and other reports necessary for the completion of patient records.
• Serve as the initial point of contact for staff and patients to the Family Medicine Department.
• Perform a variety of clerical functions, including greeting patients and visitors, requesting and producing reports, data entry, calling other departments and providers, and maintaining patient records and filing. Contracted personnel are responsible for correct coordination of benefits.
• Conduct themselves in a professional and courteous manner and shall display sensitivity to patients' needs.
• Responsible for most aspects of the check-in process as patients present to the family medicine department, including greeting patients, checking in and updating patient records, assisting patients in completion of appropriate forms and question sheets, providing patients with educational material or showing educational videotapes and coordinating patient flow through the department.
• Utilize the MTF automated patient scheduling system to set patient exams and may be required to remind patients of upcoming appointments by telephoning them prior to their appointed visit.
• May be required to attend trainings and in-service events at any of the NMCP Enterprise facilities within 40-miles of NWBHC during regularly scheduled hours.

Minimum Requirements

• Degree/Education: High School Degree or GED.
• Legal Authorization to Work in the United States: The contract worker performing under this contract must be a U.S. Citizen.
• Certification(s): Basic Life Support (BLS) from the American Heart Association or the American Red Cross. Certification cards must display the American Heart Association or the American Red Cross. Web-based (on-line) classes are not acceptable by the Government.

Additional Information

• Must pass TB Test.
• Subject to a background/security investigation.
• Willingness to comply with DHA vaccination requirements.
• Pre-employment drug screening.
• Contract workers shall maintain good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance.
• The work requires long periods of sedentary activity involving intense concentration and repetitive manual tasks. Some walking, standing, bending, and lifting of multiple files is involved. The work involves periods of rapidly changing pace requiring adequate stress management skills. Contracted personnel shall perform all duties in a professional and ethical manner.

Company Benefits

PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources.