Field Service Technician - High End Appliances

Field Service Technician - High End Appliances Location: United States, Work at home Job Category: Technical Support Agent Language: English Overview Join our Transcom family and work from home! Qualifications Have you worked as a field technician on appliances? Do you know what it takes to keep multiple teams organized and updated to ensure customers receive the best possible care and solution? Do you love helping people and sharing your knowledge? Do you want to grow your career with a company that rewards your hard work? Do you want to improve your work / life balance and work from the comfort of home? Benefits Competitive pay Pay options: Daily Pay, Biweekly Pay, Direct Deposit, and Pay Cards Health benefits for you and your family, including medical, dental, and vision 401(k) investment options with employer match Paid vacation time 100% remote – work from home Great work/life balance while developing your career We’ve got an exciting career opportunity for you, if you can: Effortlessly engage with callers, actively listen, analyze, and isolate issues Navigate multiple applications to research solutions Multitask in systems while patiently providing step‑by‑step instructions Provide conflict resolution and navigate frustrated customer situations calmly Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home. Handle a high volume of inbound/outbound calls and emails from field service technicians, dealers, and customers. Work at a desk and wear an approved headset for the duration of a full‑time schedule to talk to callers in a high‑volume, fast‑paced, and sometimes stressful environment. What’s In It For You? Position as a Transcom employee (not an independent contractor) Improved work/life balance with paid time off (PTO) Health benefits for you and your family 100% work at home, including training Opportunity to develop your skills and grow your career Opportunity to work for a company passionate about people Requirements At least 18 years or older High school diploma or equivalent Able to successfully pass a criminal background check A minimum of 10 to 15 years of experience in a field service environment, preferably working with appliances Ability to effectively explain and communicate technical concepts and appliance terms to those with or without prior appliance knowledge Ability to read and interpret a parts schematic and wiring diagram Ability to use and explain a multimeter Ability to perform and explain a sealed repair on a refrigerator/freezer Ability to engage with and facilitate collaboration with virtual and diverse teams Working knowledge of Microsoft Excel, PowerPoint, and Word Must be available to travel for one week to Dallas to attend in‑person training Availability to work within the hours of operation: Monday – Friday 11:00 am – 8:00 pm ET Able to work a full‑time work week and maintain 100% strict adherence to the assigned schedule Able to work a variety of shifts, including evenings, weekends, and holidays, depending on business needs Strong computer knowledge, including ability to type at least 30 wpm accurately Excellent English written and verbal communication skills Courteous and friendly with a high level of professionalism Willingness to follow procedures and adhere to policies Able to multitask applications while talking to customers on the phone Able to thrive in a fast‑paced work environment Able to actively listen to customer needs and demonstrate empathy Ability to work in an environment where you must sit, reach, communicate verbally and electronically, type, read, multi‑task, and concentrate for prolonged periods Experience in a technical support role or troubleshooting technical issues preferred Previous call center and/or work‑from‑home experience preferred Experience working in a global parts organization preferred Must live and work in one of the following provinces: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, NM, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. (We have a site in Greenville, South Carolina; we cannot accept remote applicants within 50 miles of the Greenville site.) Home Office Requirements Transcom provides a computer, monitor, and headset for this position; the computer contains a built‑in webcam that is required to be used for training and meetings. You must have a secure, quiet, distraction‑free work environment without conflicting responsibilities during your scheduled shift. Your home office must have a hardwired DSL, fiber, or cable internet via Ethernet; dial‑up, wireless, mobile hotspot, or satellite service cannot be used. Your hardwired internet connection must meet minimum speed requirements: download 20 Mbps, upload 3 Mbps, ping less than 100 ms. Even though a computer is provided if you are hired, you need a home desktop or laptop with a hardwired Ethernet connection to complete the internet speed assessment during the application. #J-18808-Ljbffr