PATIENT ACCESS SCHEDULING COORD INFUSION

Patient Access Scheduling Coordinator Infusion

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time's Top Workplaces. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001.

The Patient Access Scheduling Coordinator Infusion (PASCI) is a member of the Clinic Access Department at Moffitt Cancer Center. The Clinic Access Department handles more than 6,500 patient calls or appointments weekly and schedules/registers services for all outpatient visits.

The PASCI in this assignment demonstrates a working knowledge of scheduling and registration for outpatient services, including but not limited to Surgery, Blood and Bone Marrow, Integrated Clinical Services, Diagnostics, Labs, Behavioral Health, Virtual Health, Research, and Infusion at the Medical Center. This role can be pulled to work in any capacity based on business need.

The PASCI registers and schedules patients in outpatient clinics as part of their duties. PASCIs also perform these duties face to face with patients.

We are currently looking for a Patient Access Scheduling Coordinator Infusion (PASCI) to join our team.

The Patient Access Scheduling Coordinator Infusion (PASCI) is responsible for registering and checking in patients as they arrive for their visit, and for scheduling orders and appointments requested by the patient's care team as patients depart. PASCIs based in our Call Center perform registration and scheduling of appointments by phone. PASCIs gather accurate information, explain forms and policies, and answer questions from our patients. A Career Ladder is in place to reward high productivity, quality, and skills.

Responsibilities:

• Perform pre-registration or registration of patients for appointments at the Cancer Center. This includes review of insurance data to ensure each encounter can be billed appropriately.
• Communicate with the ordering, referring, or attending providers and the patient, referring to scheduling guidelines, to correctly schedule appointment procedures.
• Explain required registration elements, including forms, to the patient when required.
• Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests, and/or appointments.
• Work collaboratively with team members as needed.
• Other job-specific duties as assigned, consistent with level on career ladder.

The Ideal Candidate Will Have:

• An upbeat, approachable, and compassionate approach when working individually with each patient (this is crucial when face to face with patients).
• Accuracy in data entry of patient information in computer systems.
• Critical thinking skills and a solution-focused approach.
• Flexibility to work in various clinics depending on daily volumes.
• Strong computer skills.
• Knowledge of medical terminology.
• Experience successfully working in an environment with competing priorities, demands, and performance metrics.
• Sensitivity and compassion for our patients, who may experience difficulties and challenges as they seek cancer care.
• 1 or more years of experience in a hospital, outpatient facility, or physician office scheduling/registration setting, or performing data processing (preferred).

Credentials and Qualifications:

• High School Diploma or GED - 2 years of experience in patient registration and/or patient scheduling plus 1 year of related customer service experience; OR
• Minimum 6 months of relevant patient access and/or scheduling experience at Moffitt Cancer Center plus 1 year of related customer service experience