Senior Infrastructure Engineer, Platform

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. Were also certified as a Great Place to Work, with 98% employee satisfaction.

Team Infrastructure is responsible for maintaining and improving Glias cloud-native core infrastructure, ensuring its availability, security, and performance. The team also implements and supports Infrastructure pipeline, monitoring and other tools, allowing our product teams to move fast without breaking things.

The work
Some Of The Infrastructure Engineer’s Responsibilities Include

maintaining and updating Glia’s core infrastructure;

troubleshooting and resolving infrastructure-related issues;

improving our security posture;

implementing and managing Infrastructure pipelines;

implementing support for telemetry;

consulting other teams on infrastructure-related topics;

working with third-party vendors and service providers.

Infrastructure Engineers report to the team’s Engineering Manager. The team’s work is driven by business goals, with priorities defined in collaboration with the Director of Engineering. All projects within the team’s space are planned, led, and executed by engineers.

The team’s setup
Team Infrastructure has engineers in Estonia, Portugal and Poland. Our processes are optimized for remote collaboration. While we are remote-first, we have physical offices in both Tallinn and Tartu, so you’ll have the option to work from there if you prefer. We work in the Eastern European time zone (EET/EEST) and are hiring for this role in Estonia and Poland.

Persistence: Amazon RDS for PostgreSQL, Apache Druid, Snowflake

Cache: Amazon ElastiCache for Redis

Monitoring: DataDog

CI/CD: Jenkins

Infrastructure as Code: Terraform, Ansible

Additionally, Engineering Teams At Glia Use

Backend: Elixir and Ruby

Native mobile SDKs: Java and Swift

Infrastructure tooling: Golang and Python

Requirements

Experience in building and maintaining reliable and highly available systems

Experience in working with cloud infrastructure and running containerized applications

At home with Linux/Unix tools and ecosystem

Experience in coding that extends beyond scripting

Proficiency in written and spoken English.

Glia is an equal‑opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via View email address on click.appcast.io

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