Patient Accounts Representative

Help Patients. Solve Problems. Be Part of a Team . Patient Accounts Representative Enjoy connecting with people by phone and helping them work through questions? Bring your customer-service skills and team-first attitude to Orthopedic Institute, where you’ll help patients understand their accounts and navigate the billing process with confidence. THIS IS NOT A REMOTE POSITION. What You’ll Do Connect with patients: Spend a significant portion of your day making and receiving calls, answering account questions, and helping resolve billing concerns with patience and empathy. Help resolve accounts: Communicate with insurance companies, follow up on claims, and support billing and account-resolution activities. Keep details organized: Maintain accurate account records, document conversations, and manage follow-up tasks. Support your team: Collaborate with coworkers to provide responsive, friendly service. What You’ll Bring Relevant experience: A background in medical billing, coding, denials and appeals, or other general billing functions is desired. A genuine enjoyment of phone work and a professional, compassionate approach to patient conversations. Excellent interpersonal skills and a strong commitment to being a dependable, supportive teammate. Attention to detail , problem-solving skills, and the ability to prioritize in a busy environment. Join a team committed to exceptional care and service, and make a difference one conversation at a time. #J-18808-Ljbffr