Retail Associate - Customer Service

$16 per hour

GOODWILL IND of THE CHESAPEAKE, Inc.

Retail Associate -Customer Service

Ellicott City Retail Store

Full Time $16.00/hourly

Join Goodwill Industries of the Chesapeake as a Retail Associate, supporting daily store operations while helping advance programs that benefit the local community. Responsibilities include customer service, donation support, and sales floor assistance. This role combines active work with meaningful community impact.

What You'll Do

Greet and assist customers and donors in a professional, friendly manner
Help donors unload items, issue donation receipts, and maintain accurate records
Support merchandise production by sorting, pricing, and tagging goods
Stock and maintain organized sales floor and backroom areas
Operate a cash register and POS system accurately
Assist with daily opening, closing, and recovery tasks
Support fundraising initiatives and uphold Goodwill's mission
Follow safety, cleanliness, and housekeeping standards

Schedule & Availability

Full-time hours
Weekend availability (Saturday and Sunday) is required
Ability to work flexible shifts, including evenings and holidays
Reliable transportation required for each scheduled shift

What We're Looking For

High school diploma or equivalent preferred
Customer service, retail, or material handling experience preferred
Ability to follow instructions and work with frequent interruptions
Strong communication and teamwork skills
Dependable, adaptable, and service-oriented

Additional Role Details

Some locations may require forklift operation (certification provided if needed within 30 days of hire)
Must be able to read clothing tags and labels in English

Physical Requirements

Lift up to 50 lbs (frequent lifting up to 25 lbs)
Stand, walk, bend, reach, and use hands throughout shift
Medium physical demand work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Work at Goodwill?

Goodwill Industries of the Chesapeake offers competitive pay, growth opportunities, and the chance to support programs that strengthen our local community.

Learn more about benefits and careers:

EOE, including Disability/Vets

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Vacancy posted 2 days ago

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