Customer Service Rep

Job Description

Job Description

Description:

Customer Service Representative

Join our dedicated team at Canyonlands Healthcare as a Customer Service Representative, where you will play a vital role in delivering exceptional patient service and ensuring smooth daily operations at our healthcare centers. If you are personable, organized, and committed to providing a welcoming environment for patients and staff alike, we encourage you to apply.

Key Responsibilities:

- Greet patients and visitors in a professional, friendly, and hospitable manner

- Respond to patient inquiries and requests promptly and courteously

- Perform clerical duties related to the day-to-day operations of the front office

- Update and organize patient information in charts accurately and efficiently

- Answer multi-line telephones in a professional manner, directing calls as appropriate

- Assist with appointment scheduling and maintenance tasks using EPM or similar scheduling systems

- Maintain a clean and organized front desk area to promote a welcoming environment

- Collaborate with staff and healthcare providers to support operational needs

Skills and Qualifications:

- High school diploma or equivalent required

- Previous experience in a healthcare or customer service setting preferred

- Excellent communication skills, both verbal and written

- Strong organizational and multitasking abilities

- Proficiency in using electronic health records (EHR) systems and appointment scheduling software

- Ability to maintain professionalism and composure in a fast-paced environment

- Friendly, approachable demeanor with a focus on patient satisfaction

- Attention to detail and accuracy in data entry and record keeping

At Canyonlands Healthcare we foster a collaborative and supportive work environment that values growth and professional development. Join us to make a meaningful difference in patient care while advancing your career in healthcare administration.

Minimum Qualifications:

1. Ability to perform each essential function duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. High School Diploma or equivalency
3. Moderate computer skills required with emphasis on accuracy.
4. Ability to read, write and speak English.
5. Ability to meet, communicate and work well with patients. Ability to understand medical terminology. Ability to work with physicians, mid-level providers, clinical support staff, administrative staff and front office staff.
6. Ability to handle problem areas and issues and make decisions as required/appropriate. Ability to work independently with little supervision. Ability to work under stress. Must have good organizational skills.
7. Must be flexible and willing to work evening/overtime/weekends if required/requested.
8. Must maintain skills necessary to safely and efficiently operate the following equipment and machines used in the performance of the job: telephone, fax machine, photocopier, personal computer, and calculator.
9. Good interpersonal and human relations skills are required. Must possess skills to empathize and care for a variety of patients, including low-income and diverse cultures and treat everyone (internal and external customers) with respect and dignity.
10. Ability to maintain confidentiality at all times in all situations and follow the laws and intent of the most current HIPAA laws and regulations and Canyonlands’ security and privacy policies.

Preferred Qualifications:

1. Two (2) plus years of directly related experience.
2. Bi-lingual (English/Spanish/Navajo) language skills.
3. Knowledge of Microsoft programs with the ability to effectively communicate using Outlook.

Appearance Standards:

This position shall follow the appearance standards as outlined in Canyonlands’ Personnel Policy “Personal Appearance”.

Physical Requirements:

Not applicable: Activity does not apply to this position

Occasionally: Position requires this activity up to 33% of the time (0-2.5 hrs per day)

Frequently: Position requires this activity from 33%-66% of the time (2.5-5.5 hrs)

Constantly: Position requires this activity more than 66% of the time (5.5 hrs +)

Stand - Occasionally

Vision - near - Constantly

Vision – w/assistance - Constantly

Walk - Occasionally

Sit - Constantly

Handling - Constantly

Reach outward - Frequently

Reach above shoulder - Frequently

Climb - Not applicable

Crawl - Not applicable

Squat/kneel - Occasionally

Bend - Occasionally

Lift/Carry

10 lbs or less - Occasionally

11-20 lbs - Occasionally

21-50 lbs - Occasionally

51-100 lbs - Occasionally

Over 100 lbs - Not applicable

Push/Pull

12 lbs or less - Occasionally

13-25 lbs - Occasionally

26-40 lbs - Occasionally

41-100 lbs - Not applicable

OSHA CATEGORY CLASSIFICATION: I understand that the duties that are required of me place me in a Category II.

While performing the duties of this position, the employee is exposed to weather conditions prevalent at the time. The employee may experience exposure to dust, pollens, pollutants, fumes, and communicable diseases as related to the health care environment. The noise level in the work environment is usually moderate.

Travel is not required.

Canyonlands requires all staff to be vaccinated for Flu, Hep B, MMR, Tdap, Covid-19 and Varicella.

New employees must be screened for Tuberculosis.