Lead Dispatcher

Job Description

Job Description

Suggested Primary responsibilities :

Maintains the service technician schedules and dispatches technicians as service calls are completed.

Schedules technician return trips with customers to complete jobs after arrival of parts.

Maintains on-call schedule for service technician and after- hours service procedures.

Enters service calls, schedules calls, and generates call debriefing with technicians daily.

Maintains customer database, ensuring complete, accurate, and updated entry of information.

Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.

Responds to service technician requests both by online and phone.

Follows up and schedules preventive maintenance service appointments.

Reviews completed service work orders for accuracy.

Prepares invoices and timecards for processing.

Participates in all company sponsored training classes.

Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Always maintains a professional image by:

o Following safety policies and procedures.

o Abiding by ALL standards of performance and code of ethics.

o Maintaining a courteous demeanor with all customers and associates.

\nCompany Description

Modern Mechanical is a place where good people can build a real career, not just work another job. We offer competitive pay, strong benefits, ongoing training, and opportunities to grow within the company. Our technicians also enjoy no on-call or emergency service, allowing them to have a career in the trades without sacrificing their personal lives.

We’ve been serving Northern Virginia since 2010, and we’ve built our reputation by taking care of both our customers and our employees. At Modern Mechanical, you’ll work with an experienced team, have the tools and support you need to succeed, and be part of a company that is invested in the community we serve.

Company Description

Modern Mechanical is a place where good people can build a real career, not just work another job. We offer competitive pay, strong benefits, ongoing training, and opportunities to grow within the company. Our technicians also enjoy no on-call or emergency service, allowing them to have a career in the trades without sacrificing their personal lives.\r\n\r\nWe’ve been serving Northern Virginia since 2010, and we’ve built our reputation by taking care of both our customers and our employees. At Modern Mechanical, you’ll work with an experienced team, have the tools and support you need to succeed, and be part of a company that is invested in the community we serve.