Dispatcher

Dispatcher A dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will use GFL proprietary software to enter ticket information and track productivity. At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! Benefits: 15 days of paid time off. 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage. 401(k) with an employer match. Paid holidays. Employee Assistance Program with free counseling services. Overview: GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job it's an opportunity to grow in your career, make new friends, and make a difference each day. Key Responsibilities: Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies. Dispatch calls to routes based upon designated route and driver location. Perform driver check-ins at day's end to ensure complete and accurate paperwork completion. Distribute, collect and review route sheets for proper days end data entry. Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues. May perform some additional responsibilities as assigned by the Operations Manager. Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager. Works with routing specialists to optimize routes. Fields incoming calls / emails from customers. Trouble shoots and resolves potential delivery and pickup problems before they result in service issues. Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity. Records and document information from drivers and distributes to appropriate departments. Communicates with maintenance shop personnel. Must be able to communicate effectively and professionally via email, telephone and two way devices. Perform other job related duties as assigned. Requirements: High school diploma or general education degree (GED). One or more years' experience in transportation, dispatch, or customer service. Microsoft Office experience. Knowledge, Skills, and Abilities: Ability to communicate effectively with internal and external customers. Strong work ethic, demonstrating integrity, trust, and maintain confidentiality. Ability to be a self-starter capable of working effectively in a team environment or as an individual contributor. Excellent analytical, attention to detail, and problem-solving skills. Ability to read, write, and comprehend reports and associated documents. Ability to understand and follow oral and written instructions. Ability to prioritize workload and meet time sensitive deadlines. Physical/Mental Demands: Must be able to stand, walk, bend, reach and lift. Must be able to use hands and fingers, kneel, talk, hear, climb and balance. Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Ability to manually lift/move up to 10 pounds. Working Conditions: Operates in an office environment within the landfill, transfer station, recycling center, or hauling site. Exposure to outdoor elements, unpleasant odors, exposure to fumes, dust, or uneven ground.