Quality Control Officer

Quality Assurance Officer Location: Austin, TX (Hybrid / Occasional International Travel) Salary Range: $65,000 - $80,000 + Benefits Our client, a growing industrial solutions provider, is seeking a organized and analytical Quality Assurance Officer to own the day-to-day administration of their Quality Management System (QMS). Working directly with the Global Quality Manager, you will serve as the operational hub for complaint resolution, audit readiness, ISO compliance, and quality reporting. Key Responsibilities CAPA & Complaints: Manage customer complaints end-to-end, execute root-cause analysis (8D reports), verify preventive actions with clients, and analyze complaint trends to prevent recurring issues. QMS & Document Control: Maintain procedures, work instructions, and records in alignment with ISO 9001 standards. Audits & Compliance: Coordinate and prepare evidence for internal, supplier, and customer audits. Participate in audit sessions and maintain audit tracking records (occasional travel required). Vendor & Customer Support: Complete quality questionnaires, compliance declarations, and vendor qualification paperwork. KPI Dashboards: Build and maintain quality dashboards, consolidating reporting and preparing materials for monthly leadership meetings. Qualifications 2-5 years of experience in quality assurance, QMS administration, or document control within manufacturing, distribution, or hardware. Practical knowledge of ISO 9001, CAPA processes, and 8D root-cause problem-solving. Proficiency in data analysis and building KPI dashboards (Excel, Power BI, or similar). Competent communication skills to liaise with customers, vendors, and cross-functional teams. Responsibilities Customer Complaints & CAPA (Corrective Action): Implement and verify preventive actions for customer complaints logged by Inside Sales before closing them. Conduct root-cause investigations and author 8D reports. Analyze the complaints dashboard to spot recurring issues and proactively define preventive steps. Quality Systems & ISO Compliance (QMS): Maintain QMS documentation, procedures, and versioning to support standards like ISO 9001. Maintain compliance, training, and incoming/outgoing goods inspection records. Complete supplier/customer questionnaires, ISO certificates, and compliance declarations. Audits & Supplier Management: Coordinate scheduling, evidence, and records for internal, customer, and supplier quality audits. Attend supplier and customer audits, including occasional international travel. Manage supplier quality assessments and qualification records. Reporting & Administration: Build, maintain, and analyze quality KPI dashboards across all metrics. Collaborate with Supply Chain and Product Management to execute quality actions, and prepare materials for monthly quality meetings. Skills Customer Service (2 years of experience is required) CAPA (1 year of experience is required) Manufacturing background (2 years of experience is preferred) Administrative skills (1 year of experience is required) ERP (2 years of experience is required) Quality Control First Yield Pass Inspection Product Inspection Qualifications Years of experience: 3 years Experience level: Experienced salary: $70,000 - $90,000 per year shift: First work hours: 7:30 AM - 4:30 PM education: High School Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. #J-18808-Ljbffr Randstad USA