Emergency Medical Services Program Specialist

Salary: $67,736.00 - $102,905.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-51790-39430
Department: Department of Health
Division: HL Bur of Emgcy Med Srvs
Opening Date: 06/16/2026
Closing Date: 6/29/2026 11:59 PM Eastern
Job Code: 39430
Position Number: 50666638
Union: AFSCME
Bargaining Unit: A4
Pay Group: ST08
Bureau / Division Code: 00077401
Bureau / Division: Bureau of Emergency Medical Services
Worksite Address: 1310 Elmerton Avenue
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Shani Mrakovich
Contact Email: View email address on click.appcast.io


THE POSITION
Are you a highly motivated, detail-oriented professional with expertise in emergency medical services (EMS) and a passion for protecting the health, safety, and well-being of Pennsylvanians? The Emergency Medical Services Program Specialist with the Department of Health plays a key role in strengthening EMS education across the state. This position allows you to support training that prepares responders and health care partners for many types of emergencies. Your work helps ensure that communities receive safe and reliable care when it matters most. Apply today to join a mission-driven team that values leadership and service.
DESCRIPTION OF WORK
This position supports statewide EMS education by coordinating training resources, partnerships, and data-driven program improvements. As an Emergency Medical Services Program Specialist, you will perform the following duties:

• Education Oversight: Administer training programs for EMS personnel and key public health partners
• Learning Management System Coordination: Support development and management of online continuing education resources
• Program Collaboration: Work with internal and external groups to improve EMS educational opportunities
• Material Development: Research and prepare training materials for various delivery methods
• Data Management: Collect and analyze program data for reporting, planning, and evaluation
• Regulatory Review: Evaluate applications and courses to ensure alignment with EMS standards

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• Five years of professional experience planning, developing, evaluating or operating an emergency medical service program or providing EMS certified training or administering a college EMS training program; or
• Four years of professional experience planning, developing, evaluating or operating an emergency medical services program or providing EMS certified training or administering a college EMS training program; and 30 credits in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing or a related medical field; or
• Three years of professional experience planning, developing, evaluating or operating an emergency medical services programs, or providing EMS certified training or administering a college EMS training program; and an associate degree in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing or a related medical field; or
• Two years of professional experience planning, developing, evaluating or operating an emergency medical services program, or providing EMS certified training or administering a college EMS training program; and a bachelors degree in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing or a related medical field.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


How many years of full-time professional experience do you possess planning, developing, evaluating or operating an emergency medical services program?

• 5 or more years
• 4 to less than 5 years
• 3 to less than 4 years
• 2 to less than 3 years
• Less than 2 years
• None

02


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03


How many years of full-time professional experience do you possess providing EMS certified training?

• 5 or more years
• 4 to less than 5 years
• 3 to less than 4 years
• 2 to less than 3 years
• Less than 2 years
• None

04


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05


How many years of full-time professional experience do you possess administering a college EMS training program?

• 5 or more years
• 4 to less than 5 years
• 3 to less than 4 years
• 2 to less than 3 years
• Less than 2 years
• None

06


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
07


What level of conferred degree do you possess in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing or a related medical field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• A master's degree or higher
• A bachelor's degree
• An associate's degree
• None of the above

08


Have you completed 30 credits or more in health policy and administration, economics, statistics, public or business administration, emergency medicine, nursing, or a related medical field?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

09


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

10



WORK BEHAVIOR 1 - EMERGENCY MEDICAL SERVICES (EMS) SYSTEM EDUCATION COMPLIANCE
Ensures Emergency Medical Services (EMS) educational programs comply with mandates and align with EMS protocols, scope of practice, and special interest topics affecting the Commonwealth. Monitors implementation of EMS educational programs through on-site evaluation and telephone/video conferencing discussions.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience ensuring EMS educational programs comply with mandates and align with EMS protocols, scope of practice, or special interest topics AND monitoring implementation of EMS educational programs through on-site evaluation and discussions with involved parties.
• B. I have experience ensuring EMS educational programs comply with mandates and align with EMS protocols, scope of practice, or special interest topics OR monitoring implementation of EMS educational programs through on-site evaluation and discussions with involved parties.
• C. I have experience ensuring educational programs comply with mandates and protocols or monitoring implementation of educational programs through on-site evaluation and discussions. This was NOT related to EMS services.
• D. I have successfully completed college-level coursework related to EMS planning or education.
• E. I have NO experience or coursework related to this work behavior.

11


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience monitoring education programs.
3. Your specific duties and responsibilities.

12


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

13



WORK BEHAVIOR 2 - DEVELOP AND CONDUCT EMS TRAINING
Develops Emergency Medical Services (EMS) education training and training material for delivery through various mediums including in-person presentation and via the Learning Management Software (LMS) system. Conducts EMS education training such as updates to rules and regulations, quality assurance, information management, communications systems, disaster response, and licensing and certification requirements.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience developing EMS education training and training material AND conducting EMS education training.
• B. I have experience developing EMS education training and training material OR conducting EMS education training.
• C. I have experience developing training and training material AND conducting training. This was NOT related to EMS education.
• D. I have experience developing training and training material OR conducting training.
• E. I have successfully completed college-level coursework related to adult learning.
• F. I have NO experience or coursework related to this work behavior.

14


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience developing and/or conducting training, including type of training, delivery method, and audience.
3. Your specific duties and responsibilities.

15


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

16



WORK BEHAVIOR 3 - DATA COLLECTION AND ANALYSIS
Conducts studies, surveys, and deficiency reviews of Emergency Medical Services (EMS) education programs. Performs statistical analysis of data for use in federal and state reporting, needs assessment, and program or performance management.


Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience conducting studies, surveys, and deficiency reviews of EMS education programs AND performing statistical analysis of EMS data for use in federal and state reporting, needs assessment, and program or performance management.
• B. I have experience conducting studies, surveys, and deficiency reviews of EMS education programs OR performing statistical analysis of EMS data for use in federal and state reporting, needs assessment, and program or performance management.
• C. I have experience conducting studies, surveys, or reviews OR performing statistical analysis of data. This was NOT related to EMS education.
• D. I have successfully completed college-level coursework related to data collection or analysis.
• E. I have NO experience or coursework related to this work behavior.

17


In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience collecting and/or analyzing data, including the type of data.
3. Your specific duties and responsibilities.

18


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

19



WORK BEHAVIOR 4 - LIAISON
Serves as the department-designated data contact for the Bureau of Emergency Medical Services. Liaises with and provides technical assistance to regional personnel concerning implementation of Emergency Medical Services (EMS) education and health education programs. Collaborates with internal and external partners to enhance and expand EMS educational opportunities across the Commonwealth.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience serving as a liaison and providing technical assistance to BOTH internal AND external partners concerning the implementation of EMS education programs.
• B. I have experience serving as a liaison and providing technical assistance to EITHER internal OR external partners concerning the implementation of EMS education programs.
• C. I have experience serving as a liaison and providing technical assistance to either internal or external partners concerning the implementation of HEALTH EDUCATION PROGRAMS.
• D. I have successfully completed college-level coursework related to communication or public speaking.
• E. I have NO experience or coursework related to this work behavior.

20


In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience acting as a data contact or liaison, including the type of assistance you provided and to whom.
3. Your specific duties and responsibilities.

21


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

22



WORK BEHAVIOR 5 - WRITTEN DOCUMENTATION
Develops and revises Emergency Medical Services (EMS) policies, procedural manuals, guidelines, rules, regulations, protocols, and other materials. Prepares written reports on EMS educational activities. Drafts and distributes annual and special reports.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience developing and revising policies, procedural manuals, guidelines, rules, regulations, or protocols AND preparing written reports on EMS educational activities.
• B. I have experience developing and revising policies, procedural manuals, guidelines, rules, regulations, or protocols OR preparing written reports on EMS educational activities.
• C. I have experience developing and revising policies, procedural manuals, guidelines, rules, regulations, or protocols OR preparing written reports. This was NOT related to EMS educational activities.
• D. I have successfully completed college-level coursework related to English composition.
• E. I have NO experience or coursework related to this work behavior.

23


In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience.
2. Your experience developing and revising documentation, including the type of documentation and audience.
3. Your experience writing reports.
4. Your specific duties and responsibilities.

24


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question