Physician (VISN Telehealth Medical Director)

Job Title

Help

Duties

The VISN THMD is responsible for the leadership, management, and operations of the VISN level Clinical Resource Hub (CRH) and the clinical oversight of the licensed independent practitioner arm of the Clinical Contact Center (CCC-LIP). The VISN THMD will work directly with VISN level leadership to ensure that VISN CRH and CCC-LIP services are high-performing. They will collaborate with various Veterans Affairs (VA) Central Offices to ensure that CRH and CCC-LIP services are delivered to the sites of greatest need across a VISN, and that services are completed at the highest standard and in alignment with national CRH and CCC standards. CRH services include direct clinical support to underserved facilities within the VISN, Telehealth Emergency Management (TEM) sites, non-VA sites of care, and Clinical Contact Centers. Additional requirements of the VISN Telehealth program include the offering of graduate medical training opportunities when possible. Clinical work of 25% in one's area of practice is expected as a part of this appointment. The following description covers the most significant duties performed but does not exclude other responsibilities that may be assigned:

• Has full administrative responsibility for developing, organizing, and directing the VISN CRH program and CRH staff, with an emphasis on delivering services to the most underserved facilities.
• Supervises the VISN CRH Management Team which may include but is not limited to:
  • CRH Administrative Officer
  • CRH Primary Care Section Chief
  • CRH Mental Health Section Chief
  • CRH Nurse Executive
  • CRH Clinical Pharmacy Specialist Section Chief
  • CRH Technology/IT manager
• Supervises the VISN CCC LIP-Provider Arm which may include but is not limited to:
  • CCC Providers
  • CCC Tele-Emergency Care Program
• Ensures efficient operations of the VISN CRH and CCC and utilizes resources to ensure these operations meet the mission and goals of the VISN and national CRH / CCC programs, and at Veterans Health Administration (VHA) standards.
• Coordinates with various VISNs and VA Central Office and utilizes regulatory and quality standards to develop and implement appropriate plans, policies, and procedures that define operational requirements and support the VISN CRH and CCC programs.
• Ensures that the elements and national standards of a CRH and Virtual Care arm for CCC are met.
• Ensures standardization of VISN CRH resources, including request for service applications, scoring tools, and deployment protocols to underserved VA facilities.
• Ensures standardization of care for VISN CCC LIP-Provider arms across all VISN 6 sites.
• Assumes responsibility of communication with appropriate leadership staff on a national, VISN, and facility level to influence decision and achieve the mission and goals of the VISN CRH and CCC programs.
• Assesses and responds to any complex issues or questions that may arise related to the VISN CRH / CCC program by ensuring consistent and effective communication (orally and in writing) occurs with VISN CRH and CCC LIP-Provider staff, as well as national, VISN, and facility leadership, as appropriate.
• Holds regular meetings with all VISN CRH leadership and staff to manage the operations of various CRH professionals. Conducts regular meetings with all VISN CCC LIP-Provider arm staff to manage operations of various CCC professionals.

Benefits

VA offers a comprehensive benefits package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): Learn more.

EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Transfer of current incentive is possible. Contact View email address on click.appcast.io, the EDRP Coordinator for questions/assistance.

Applicant must be on board by 7/30/2026 to receive EDRP.

Work Schedule: Monday - Friday, 8:00 a.m. to 4:30 p.m.

Pay: Competitive salary, annual performance bonus, regular salary increases

Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Licensure: 1 full and unrestricted license from any US State or territory

CME: Possible $1,000 per year reimbursement (must be full-time w/board certification)

Malpractice: Free liability protection with tail coverage provided

Contract: No Physician Employment Contract or significant restriction on moonlighting