Patient Care Coordinator

Pacific Neuropsychiatric Specialists

Pacific Neuropsychiatric Specialists is a leading mental health medical group that provides treatments for various mental health issues, including ADD/ADHD, depression, adolescent psychiatry, adult psychiatry, medication management, anxiety, psychotherapy, schizophrenia, bipolar disorder, schizophrenia, and dementia.

Employees of Pacific Neuropsychiatric Specialists ("PNS"), are important members of a team effort. We hope that employees find their position with PNS rewarding, challenging, and productive. Our employees have been the fuel of our successful growth and are the foundation of our future. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

Key Responsibilities

• Welcome all patients with an inviting and positive attitude.
• Check patients in and collect copays.
• Check patients out and schedule follow-up appointments.
• Ensure provider's schedules are full and if there are openings call patients on the waitlist.
• Schedule and confirm appointments for existing patients.
• Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed.
• Relaying patient messages/concerns to providers via email and effectively communicate back to patients what the provider's response is.
• Answering and returning patient calls as well as responding to their voicemails in a timely manner.
• Being a team player who is willing to help when and where it is needed.
• Flexibility with locations if coverage is needed.
• Ability to handle a high volume office.

Skills and Qualifications

• Previous experience or training/education working in a medical facility.
• Must be friendly, outgoing, "people oriented".
• Excellent communications skills, both written and oral.
• Telephone and computer skills.
• Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
• Intermediate math and computer skills.
• Must be able to interact with all levels of staffing in a professional manner.

Education and Experience

• High School Diploma required. College or college-equivalent education is preferred.
• Psychiatric practice experience recommended.
• Medical Assistant Certification (Preferred).
• BLS/CPR Certification (Required).

Compensation and Benefits

• PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
• Hourly rate based on skill, experience and tenure of your profession.

Compensation: $23.00 - $24.00 per hour

Pacific Neuropsychiatric Specialists specializes in high quality mental health care for patients of all ages, offering advanced diagnosis and treatment for a wide range of psychiatric conditions, including anxiety, depression, ADHD, trauma, and other complex mental health conditions.

PNS was founded on a simple conviction: every person deserves access to compassionate, expert psychiatric care. Our roots trace back over 30 years to groundbreaking psychiatric research, and since 2006, that same commitment has grown PNS into one of Southern California's largest outpatient psychiatric groups.

In 2024, ATP Clinical Research became part of PNS, and Dr. Gustavo Alva joined as Medical Director, Clinical Research, making PNS one of the largest community based psychiatric research programs in the country.

Today, we're Southern California's trusted name in high quality mental health care, and we're growing: 60+ full-time providers, 200+ clinical trials, and 8 locations across the region.

Whether you're providing direct patient care, supporting groundbreaking research, or helping run one of our clinics, you'll be part of a team that treats children, teenagers, and adults facing anxiety, depression, PTSD, bipolar disorder, schizophrenia, postpartum depression, dementia, and more.

Come grow with us. We're looking for people who want their work to matter.

Pacific Neuropsychiatric Specialists