1Stop Specialist

Customer Service Representative

At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Vivint 1Stop department is looking for an energetic customer service representative to join our team. Vivint has the greatest salesforce in the world, and our 1stop team plays an integral part in their success. We take pride in doing quality work with a sense of urgency to help our sales representatives while out in the field with things like licensing, recruiting, commissions, account troubleshooting, system support, and anything else a sales representative can think of.

Responsibilities:

• Communicate with the sales force by phone, email, text and walk-ins
• Assist new sales reps in completing required onboarding tasks
• Assist sales reps with obtaining sales assets like iPads, knocking shirts and badges
• Manage employee position changes including promotions, transfers, hierarchal changes etc.
• Update employee profile pages including employee photos, apparel sizes and sensitive personal information
• Ensure sales reps are properly licensed. This includes providing licensing requirements, sending licensing applications, and fingerprinting
• Work in Vivint systems like Salesforce, Success Factors, and other internal programs as needed
• Perform in-depth audits of customer accounts to guarantee correct pay for the sales representatives
• Help Sales representatives troubleshoot systems

Typical schedule is 8AM-4:30PM M-F, with a rotating Saturday shift and possibility of working a closing shift (11:30AM- 8PM) April-September

Required Skills/Qualifications:

• Must feel comfortable talking to sales reps by phone, text, email and in person
• Proactive attitude
• Superior customer service skills and friendly disposition
• Ability to learn quickly the following systems: MS Outlook, Excel, Salesforce, and any other Vivint systems as needed
• Proven ability to troubleshoot and problem solve
• Maintain quality and urgency in a fast-paced environment
• Ability to understand the needs of sales reps and how that translates to success
• Must be able to lift 50 lbs

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Holiday Pay and PTO
• Employee/Friends/Family Discounts on Smart Home Systems
• Onsite gym, cafe, and vending
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employer Stock Purchasing Plan
• Employee Resource Groups

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers.

Safety:

We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.